Reply

Tania

Dasha Leshchenko

Olga

Comprehensive guides to sequences covering error handling, A/B testing, steps management, and more.

Sequences

Understand sequence statuses and spot common issues with toggle colors

Sequence toggle colors explained

Learn how to manage your sequences in Reply

Sequences page overview

Learn how to add, edit, copy, reorder, and remove steps in your sequence

Manage sequence steps

Learn how to track where your contacts are in a sequence

Contacts' progress in a sequence

Find out about the bulk actions available for your sequences in Reply

Bulk actions with sequences

Learn how to tailor step delays in your campaigns

Step delays management

Take control of when your contacts are processed

How can I schedule contacts for sequence processing?

Learn how sequences work in different modes of Team Edition in Reply

How do sequences work in Team Edition?

Learn how to duplicate a sequence and move prospects from one sequence to another in bulk

Duplicating sequences and moving people over

Manage multiple email accounts in one sequence, and increase email volume

Multiple email accounts per sequence

Learn how email inbox sync to Reply works

Email inbox sync to Reply

Learn more about the inbox sorting feature and how it categorizes and tags all replies

Inbox sorting

Learn how to set up and manage your sequences and steps

Basic Setup and Management

Learn how to automate outreach with conditional branching

Conditional sequences overview

Split contacts into different paths based on specific criteria

How to use conditions in sequences?

Duplicate your sequence and add conditions for a smooth transition

How to switch existing sequences to conditional?

Learn how conditional sequences work and how to set them up

Conditional Sequences

Call step in a sequence

Learn how to add a WhatsApp step to your sequence

WhatsApp step in a sequence

Learn how to use a manual email step in your sequence to safely scale your outreach

Manual email step in a sequence

Learn how to expand your sequence with four types of manual LinkedIn connections

LinkedIn Step in a Sequence (Manual Connections)

Automate your workflows by connecting Reply sequences with Zapier

Zapier step

Learn what the task step is and how you can use it in your sequences

Task step

Learn how to send short text messages to your prospects as part of an outreach sequence

SMS step in a sequence

Learn how to set up A/B testing variants and choose the elements to compare

A/B testing for emails

Discover available sequence steps and channels

Steps and Channels

A complete guide to managing contacts in the People tab

People tab overview

Check, edit, and personalize messages before sending

Preview

Learn how to check your sequence logs to see all events and troubleshoot issues

Logs in a sequence

Learn how to view and manage threads from a specific sequence

Inbox at the sequence level

Learn what you can do in each sequence tab

Sequence Tabs

Advanced sequence management

Achieve better deliverability with Plain text sending mode by removing HTML code, tracking, and images

Plain text sending mode

Learn how to set up the tasks handling inside your sequence

Tasks handling

Learn how to enable the automatic assigning of contacts in a sequence to sending email addresses with the matching email providers

How to Assign Contacts to Matching Email Providers

Learn how you can handle out-of-office responses

Handling Out-of-Office replies

Learn how to limit the same domain prospects in a sequence per day

How do I limit sending to people from the same domain?

Overview of triggers and the actions you can automate

Triggers

Sequence Settings

Learn the reason why your sequence is suspended and how you can fix it

Why is my sequence suspended?

Learn about new approach of the bounce calculation and how it affect sending email steps in your sequences

Bounce rate threshold handling

Auto-Stop Sequences if email account gets blocked

How to Restore Your GSuite (Google Workspace)  Email Account After Suspension

How to Restore Your Office 365 Email Account After Suspension

Learn why sequences are suspended and how to resume them

Sequence Suspension

Learn how you can add CC/BCC to your sequence steps

How can I add a CC/BCC to a sequence email?

Check how you can add BCC to all the emails you send from Reply

How can I add a BCC to all the emails?

Find out how you can insert a custom opt-out link in your email copy

How do I add a custom opt-out link to the email body?

Learn how you can send a test email to check your sequence

How can I send a test email?

Learn how to reconnect your mailbox when the connection token expires

How do I reconnect a mailbox with an expired connection token?

Learn how to manually change sending email for contact(s) in a sequence

How can I change the sending email for my contacts?

Learn how to filter prospects by sending emails using smart filters

How can I find the sending email of my contacts?

Learn how phone number validation works in Reply and why it is required for automated SMS steps

Phone number validation before sending Auto SMS

Learn what happens to the sequence and contacts when you change the sending email

Why are the contacts not assigned to my email?

Find out how to resend an email to the bounced prospect

How can I resend a bounced email?

Learn how you can add a new step to the finished or ongoing sequence

Can I add a new step to the finished sequence?

Find out how you can save your sequence as a template

How can I save a sequence as a template?

Learn how you can enable automatic reports for sequence errors

How do I get reports on sequence errors?

Learn more about columns on the People tab inside your sequence

How do I manage columns on the People tab?

Learn how you can send your follow-ups in the same thread with the initial email

How do I send my emails in the same thread?

Learn how you can reactivate contacts by changing their status in Reply

How do I change the status from Finished to Active?

Check what you need to do to find clicked contacts in your campaigns

How do I find clicked people?

How to Reconnect Your Gmail Account to Reply with Updated Sending Permissions

Find out how you can customize an email for one contact only

Can I change an email for one prospect?

Learn how to add a contact to multiple campaigns at the same time

Can I add the same prospect to multiple sequences?

Learn how to change the schedule for an already-running campaign

Can I change the schedule for an active sequence?

Find out what you can check when your sequence is not sending and why

Why is my sequence not sending emails?

Check how you can see the sequences of your team members

How can I see my teammate's sequences?

Learn about most common reasons the responses cannot be detected

Why are the replies not detected?

Find answers and get help from Intercom Support and Community Experts

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