Sequences

Everything you wanted to know about sequences: dealing with bounces & error reports, A/B testing, adding steps, managing outbox, logs, and much more

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60 articles in this collection
Written by Reply Team and Olga
Articles

Email inbox sync to Reply

Learn what the email inbox sync to Reply is and how it works
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Written by Reply Team
Updated over a week ago

Why do my emails bounce?

Learn what a bounced email is, how to figure out why your email bounced, and how to fix the issue
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Written by Olga
Updated over a week ago

Multiple email accounts per sequence

Learn all there is to know about the feature, it's goal, how it works, how to set it up, and much more
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Written by Reply Team
Updated over a week ago

Sequences list overview

Here you can find the information about your sequences page and how to create, open, run, pause, archive, remove or duplicate your sequences
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Written by Reply Team
Updated over a week ago

Managing sequence steps

Operating the steps of your outreach has never been easier: add, edit, and remove emails and follow-ups in a super user-friendly environment
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Written by Reply Team
Updated over a week ago

Setting up task generation in a sequence

Learn how to better customize tasks in a sequence with Reply’s new feature
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Written by Reply Team
Updated over a week ago

How to use our email quality check service

Learn more about the benefits of our brand-new Email Quality Check feature and how to get the most of it to improve your Reply sequences
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Written by Reply Team
Updated over a week ago

Email warm-up overview

Learn what the email warm-up is, how it works, what you can achieve using it, and how to set it up in your Reply account
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Written by Reply Team
Updated over a week ago

How to use the Outbox section

Learn to operate and manage your outgoing emails in Reply's Outbox section. Make sure your sequences are up and running within daily limits.
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Written by Reply Team
Updated over a week ago

How to receive sequence error reports

Error reporting is useful for all users who want to receive automatic notifications when something happens to their active sequences
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Written by Reply Team
Updated over a week ago

Branded links: Improve email deliverability with customized tracking

Learn how to customize tracking links to improve your email deliverability
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Written by Reply Team
Updated over a week ago

Overview of the Outbox page

On the Outbox page, you can see the number of emails scheduled to be sent from all email accounts connected to your Reply account
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Written by Reply Team
Updated over a week ago

Logs in sequence

Access your sequence logs and see all the events that take place when your sequence starts running or use it to help troubleshoot issues
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Written by Reply Team
Updated over a week ago

Step Templates

Setting up new steps for your automated email sequences is as easy as 1-2-3! Add custom variables, experiment with subject lines, and more
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Written by Reply Team
Updated over a week ago

People tab overview

Learn to manage your prospects' data, track sequence outcomes by prospects, update statuses, create smart filters, and export custom lists
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Written by Reply Team
Updated over a week ago

Adding contacts

There are several ways to add contacts to one of your sequences - choose the one that works best for you, or try all the options
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Written by Reply Team
Updated over a week ago

Statistics

Learn to read & act on your sequence stats: create filters, track key metrics, and use the detail view for advanced performance estimates
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Written by Reply Team
Updated over a week ago

Preview

Make the most of Reply's Preview mode when building an automated outreach sequence: double check, evaluate, personalize particular emails
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Written by Reply Team
Updated over a week ago

A/B testing in sequences

Wondering how Reply performs A/B testing of your email bodies and subject lines and how you can track results and act on the outcome?
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Written by Reply Team
Updated over a week ago

Inbox sorting

This article describes the Reply's inbox sorting feature and how it categorizes and tags all incoming replies in your sequences
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Written by Reply Team
Updated over a week ago

Duplicating sequences and moving people over

Learn how to duplicate a sequence with one click and move prospects from one sequence to another in bulk
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Written by Reply Team
Updated over a week ago
Updated sequences

How triggers operate in Team Edition [Beta]

Learn how to use triggers in Reply's TE Public to automate routine tasks for the whole team.
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Written by Reply Team
Updated over a week ago

Toggles behavior on the Sequences page

Below you will find an explanation of each sequence toggle, so you can better understand what is happening with your sequences
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Written by Reply Team
Updated over a week ago

Managing sequence steps

Working with sequence steps has never been easier: you can add, edit, and remove them in a super user-friendly environment
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Written by Reply Team
Updated over a week ago

Zapier step in a sequence

Learn how to create a new Zapier step right from a Reply sequence to extend your workflow with the apps available on Zapier
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Written by Reply Team
Updated over a week ago

LinkedIn step in a sequence

Learn how to expand your sequence with four types of LinkedIn steps
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Written by Reply Team
Updated over a week ago

Triggers [Beta]

Learn how to use automation triggers in Reply to automate your routine tasks
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Written by Reply Team
Updated over a week ago

Manual email step in a sequence

Learn how to use a manual email step in your sequence to safely scale your outreach
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Written by Reply Team
Updated over a week ago

WhatsApp step in a sequence

Learn how to send WhatsApp messages to your prospects within an outreach sequence
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Written by Reply Team
Updated over a week ago

SMS step in a sequence

Learn how to send short text messages to your prospects as part of an outreach sequence
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Written by Reply Team
Updated over a week ago

Call step

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Written by Reply Team
Updated over a week ago

Task step

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Written by Reply Team
Updated over a week ago

Advanced sequence management

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Written by Reply Team
Updated over a week ago

​Sequences in Team Edition

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Written by Reply Team
Updated over a week ago

How to create and set up a sequence

The article describes how to create a multitouch sequence from scratch
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Written by Reply Team
Updated over a week ago

Handling out-of-office responses

This article explains how you can handle out-of-office responses to better plan your outreach
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Written by Reply Team
Updated over a week ago

Introducing bulk actions for sequences

In this article, we describe bulk actions available for your sequences
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Written by Reply Team
Updated over a week ago
FAQ

How can I add a CC/BCC to a sequence?

Here is a simple guide on how to add a CC/BCC to your outreach emails:
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Written by Reply Team
Updated over a week ago

How can I add a BCC (blind carbon copy) to my emails?

Here is a simple guide on how to add a BCC in your cold outreach
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Written by Reply Team
Updated over a week ago

How to insert an opt-out link in any place of the email body?

Want your emails to look 100% manually written but still compliant to CAN-SPAM laws? Simply insert a custom opt-out link in your email copy.
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Written by Reply Team
Updated over a week ago

Why is my sequence suspended?

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Written by Reply Team
Updated over a week ago

How can I send a test email?

How do you make sure your sequence is perfect and ready to go? Just submit a test email and see what your email looks like
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Written by Reply Team
Updated over a week ago

How can I resend an email to a bounced contact?

Learn about how to resolve the issue with bounced contacts and how to resend an email that was returned and placed in "bounced" status
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Written by Reply Team
Updated over a week ago

Can I add one more step to an already finished sequence?

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Written by Reply Team
Updated over a week ago

How does Reply count step delays?

Confused with intervals between your outreach sequence steps? Here's how Reply counts hours and days between your sequence touch points.
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Written by Reply Team
Updated over a week ago

How can I save a sequence as a template?

You can save any existing outreach sequence as a template to re-use it for your future sequences. Here's how you can do it in minutes.
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Written by Reply Team
Updated over a week ago

How do I read columns on the People tab?

Want to know what the columns on the People page mean? Read this quick help article to learn more about the data.
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Written by Reply Team
Updated over a week ago

How can I ensure that the text from the first email will appear in subsequent emails?

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Written by Reply Team
Updated over a week ago

How do I change the status from Finished to Active?

Reply changes the contact's status to Finished when the prospect should stop receiving sequence emails. You can also do it manually.
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Written by Reply Team
Updated over a week ago

How do I find clicked people?

Need to segment and sort out prospects that clicked links in one of your automated Reply emails? Learn how to do it in a matter of seconds.
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Written by Reply Team
Updated over a week ago

Is there a way to customize an email for a certain prospect?

While you can customize your emails in bulk using universal variables (both default and custom), you can also tailor literally each copy
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Written by Reply Team
Updated over a week ago

Do I need to manually pause prospects that are Out Of Office or is there an auto-setup?

What do you do with contacts that were automatically detected as out of office during one of your Reply sequence? Here's the answer.
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Written by Reply Team
Updated over a week ago

Can I change the email address for an active/running sequence?

One of the frequently asked questions is if there is a way to change the email address used to send sequences when a sequence is live
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Written by Reply Team
Updated over a week ago

Can I add the same prospect to several sequences?

One of the frequently asked questions is whether you can have one prospect processed in multiple sequences in Reply
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Written by Reply Team
Updated over a week ago

Can I change the schedule for a sequence that is already active?

One of the frequently asked questions is if there is a way to change the schedule used for a particular sequence when it's already running
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Written by Reply Team
Updated over a week ago

Why is my sequence not sending emails?

One of the most frequently asked questions is why emails are not sent from a sequence. Find out what you can do about this situation.
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Written by Reply Team
Updated over a week ago

How can I access the team data?

Learn how to access the information that is available team-wide in your Team Edition account
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Written by Reply Team
Updated over a week ago

How to set a step delay in a sequence?

Learn how to tailor the step delay in Reply and choose between default and custom delays
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Written by Reply Team
Updated over a week ago

How can our team see each other's sequences on the Reply dashboard?

This article describes how to see the sequences of your team members on your dashboard
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Written by Reply Team
Updated over a week ago

Why are replies not being detected by Reply?

Here are the most common reasons for cases when sequence responses from your Reply sequences cannot be detected properly and how to fix it
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Written by Reply Team
Updated over a week ago