Sequences

Everything you wanted to know about sequences: dealing with bounces & error reports, A/B testing tweaking, adding steps, managing Outbox, logs and so much more.

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43 articles in this collection
Written by Reply Team

Why is my sequence suspended?

Here we have listed the most common reasons for cases when your sequence is assigned with "Suspended" status and ways to avoid that.
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Written by Reply Team
Updated over a week ago

How to insert an opt-out link in any place of the email body

Want your emails to look 100% manually written but still compliant to CAN-SPAM laws? Simply insert a custom opt-out link in your email copy.
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Written by Reply Team
Updated over a week ago

How to Use the Email Quality Check Service

Learn more about the benefits of our brand-new Email Quality Check feature and how to get the most of it to improve your Reply sequences.
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Written by Reply Team
Updated over a week ago

How can I resend email to a Bounced contact?

Learn about the ways to address bounced contacts issue and how you can resend an email that was returned and placed under "bounced" status.
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Written by Reply Team
Updated over a week ago

How to receive sequence error reports

Error report feature is helpful for all users that want to be notified automatically if something happens to their active sequences.
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Written by Reply Team
Updated over a week ago

How can I add one more step into an already finished sequence?

Learn if you can still create additional steps for your Reply automated email sequence and what are the conditions thta enable that option.
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Written by Reply Team
Updated over a week ago

How to use Outbox

Learn to operate and manage your outgoing emails in Reply's Outbox section. Make sure your sequences are up and running within daily limits.
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Written by Reply Team
Updated over a week ago
Articles

Overview of the Outbox Page

The Outbox page lets you see the number of emails planned for sending from all email accounts connected to your Reply account.
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Written by Reply Team
Updated over a week ago

Logs in sequence

Access your sequence logs and see all the events that take place when your sequence starts running or use it to help troubleshoot issues.
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Written by Reply Team
Updated over a week ago

Sequences list overview

Here you can find the information about your Sequences page and how to create, open, run, pause, arhive, remove or duplicate your sequences.
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Written by Reply Team
Updated over a week ago

Manage sequence steps

Operating the steps of your outreach has never been easier: add, edit and remove emails and follow ups in super user-friendly environment.
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Written by Reply Team
Updated over a week ago

Step Templates

Configuring new steps for your automated email sequences is as easy as 1-2-3! Add variables to customize, experiment with subject lines etc.
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Written by Reply Team
Updated over a week ago

People Tab Overview

Learn to manage your prospects data, watch sequence outcomes by prospect, updates statuses, create smart filters and export custom lists.
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Written by Reply Team
Updated over a week ago

Add Contacts

There are several ways when it comes to Adding Contacts to one of your sequences. Choose the one that fits you best or try every option.
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Written by Reply Team
Updated over a week ago

Statistics

Learn to read & act on your sequence stats: create filters, track key metrics and make use of Detail View for advanced performance estimate.
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Written by Reply Team
Updated over a week ago

Preview

Make the most of Reply's Preview mode when building an automated outreach sequence: double check, evaluate, personalize particular emails.
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Written by Reply Team
Updated over a week ago

A/B Testing in Sequences

Wondering how Reply perfoms a/b testing of your email bodies and subject lines and how you can track results and act on the outcome?
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Written by Reply Team
Updated over a week ago

Delivery Windows (Schedules)

Set up your sequence schedule to make sure you'll never ever reach out to a contact at the wrong time including holidays, weekends etc.
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Written by Reply Team
Updated over a week ago

Inbox Sorting

This article describes the Reply's Inbox Sorting feature and how it categorizes and tags all incoming replies in your sequences
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Written by Reply Team
Updated over a week ago
FAQ

How can I add a BCC (blind carbon copy) to my emails?

Sometimes you just need to add a BCC to your cold outreach. Here's the simple instruction on how to do this for your Reply emails.
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Written by Reply Team
Updated over a week ago

How can I add a CC (carbon copy) to a sequence?

Sometimes you just need to add a BCC to your outreach emails. Here's the simple instruction on how to do this for your Reply sequences.
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Written by Reply Team
Updated over a week ago

How can I send a test email?

How do you make sure your sequence is perfect and ready to be launched? Simply send a test email and see what your sequence will look like.
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Written by Reply Team
Updated over a week ago

How does Reply count step delays?

Confused with intervals between your outreach sequence steps? Here's how Reply counts hours and days between your sequence touch points.
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Written by Reply Team
Updated over a week ago

How to Save a Sequence as a Template

You can save any existing outreach sequence as a template to re-use it in your future sequences. Here's how you can do it in minutes.
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Written by Reply Team
Updated over a week ago

How Do I Read Columns on the People Tab?

Want to learn what do the columnts on People page mean in Reply? Read this quick help article to learn more about data and its explanation.
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Written by Reply Team
Updated over a week ago

How Do I Ensure that the Text From the First Email Appears in Subsequent Emails?

To keep all sequence emails in the same chain, you simply need to leave the subject line of every follow-up email blank.
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Written by Reply Team
Updated over a week ago

How to change the Finished status to Active?

Reply changes contact's status to Finished when a prospect should stop receiving emails during the sequence. You can also do it manually.
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Written by Reply Team
Updated over a week ago

How do I find clicked people?

Need to segment and sort out prospects that clicked links in one of your automated Reply emails? Learn how to do it in a matter of seconds.
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Written by Reply Team
Updated over a week ago

Is There a Way to Customize the Email for a Certain Prospect?

While you can customize your emails in bulk using universal variables (both default and custom), you can also tailor literally each copy.
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Written by Reply Team
Updated over a week ago

Do I need to manually pause prospects that are Out Of Office or is there an auto-setup?

What do you do with contacts that were automatically detected as out of office during one of your Reply sequence? Here's the answer.
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Written by Reply Team
Updated over a week ago

Can I change the Email Address for an Active/Running Sequence?

One of the frequently asked questions is if there's a way to change the email address used for sequences sending when the sequence is live.
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Written by Reply Team
Updated over a week ago

Can I add the same prospect to several Sequences?

One of the frequently asked questions is whether you can have one prospect processed in multiple automated email sequences in Reply.
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Written by Reply Team
Updated over a week ago

Can I change the schedule for a sequence that is already active?

One of the frequently asked questions is if there's a way to change the schedule used for a certain sequence when it's already running.
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Written by Reply Team
Updated over a week ago

Why is my sequence not sending emails?

One of the most frequently asked questions is why emails haven't sent from a Reply sequence.
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Written by Reply Team
Updated over a week ago

Duplicating Sequence and Moving People Over.

Learn how to duplicate your Reply email sequence in one click and move your prospects over from one sequence to another in bulk mode.
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Written by Reply Team
Updated over a week ago

How to Set Step Delay in Sequence

Learn how to tailor the step delay - the interval between your Reply sequence touch points - and choose between default and custom delay.
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Written by Reply Team
Updated over a week ago

How can I access the team data?

Learn how to access the information that is available team-wide in your Team Edition account and how to filter certain member's data.
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Written by Reply Team
Updated over a week ago

How can our team see each other's Sequences in the Reply Dashboard?

This article describes how to see the sequences of your team members on your Dashboard.
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Written by Reply Team
Updated over a week ago

Why replies are not detected by Reply?

Here are the most common reasons for cases when sequence responses from your Reply sequences cannot be detected properly and how to fix it.
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Written by Reply Team
Updated over a week ago