Email inbox sync automatically brings emails sent and received from connected inboxes into your Reply account. Emails sent outside Reply (for example, directly from Gmail or Outlook) are also synced to Reply. This means you can see a more complete communication history with your contacts inside Reply.
How it works
When you send an email outside Reply (for example, from Gmail or Outlook), Reply detects it and syncs it into your account. The email is then:
Added to your Reply inbox.
Logged in the contact’s activity feed.
Visible to your team (if Team Edition is enabled). You and your team can view all email threads with a contact, including emails that were not sent from Reply. You can find this history in the contact sidebar under the Emails tab.
💡Note that to sync email history for a contact, that contact must have already received at least one email from your Reply account. For existing contacts, Reply also syncs up to 20 days of past email data.