There are multiple reasons why the sequence is not sending emails. Most of them are temporary and in this article, we will cover the most basic ones:
email account-related
limit-related
schedule-related
contact-related
Email account-related reasons
Email connectivity
The mailboxes used for sending should be well-connected in the settings. A good indication is a green dot next to your email. You may check this in the campaign settings tab:
If the dot next to your mailbox is red, we suggest reconnecting it. Here is an article about email account reconnection.
Email accounts limits
Make sure the mailbox has not reached its daily value for emails. If the Daily limit is reached, you can increase it in the Settings tab. Here is what you need to do:
go to the Email Accounts tab of your Settings
click on your mailbox
move to Safety
edit the Total number of emails
Limit-related reasons
Sequence limits
Sometimes the sequence is paused because the sequence limit is reached. There are two places you can use to check this limit:
sequence settings
email limit next to the toggle
Unique contact limits
During the trial period, you can only email 300 unique contacts. When you hover over the toggle, you can see this notification:
Schedule-related reasons
The sequence is only sending emails within working schedule hours. Make sure the schedule that is linked to the campaign is open👇
If the schedule is closed, you can update it or wait until it opens the next day.
Contact-related reasons
Contact statuses
The system sends emails only to active contacts with valid emails. If the contacts are paused or finished, Reply will not send anything.
Contact steps
Some contacts can go through the step delay or throttling (preparation for sending). The emails are not sent unless the contact is active and is put on the steps:
💡 Important: After the sequence is launched for the first time, it can take 20-40 minutes to start sending emails if the settings listed above are all set.
Sequence Processing
Sequences work in stages and you may notice from time to time that your campaign has stopped. Here is a deeper look into the stages your campaign goes through:
Checkup of the settings and inbox for replies (up to 20 minutes);
Actual sending of emails (up to 20 minutes).
Reply processes sequences every 10 minutes, with Stage 2 (sending emails) starting right after Stage 1 (checkup). If the system runs into errors, emails are not sent until the next processing. If there are no errors, emails will be sent out immediately.
The email sending lasts around 20 minutes. When processing is done, the sequence stops to check replies (to avoid sending follow-ups to those who replied).