There are two scenarios when a prospect gets the Finished status. Let's review each of them and move to the steps to fix them 👇
When a contact replies to the sequence email.
When a prospect goes through all sequence steps and finishes the campaign.
There is a dedicated sequence setting that manages both. Here is how you may find it:
Open the sequence;
Go to the Settings tab;
Expand Replies Handling section:
If you would like to reactivate prospects, follow this short guide and your sequence will be back in action!
Go to the People tab of your campaign;
Select contacts;
Click on the Change Status icon:
Click + (plus) next to Active;
Save the changes and it is done:
This is it! If you face any errors or need help with the statuses, feel free to message our Support team in chats or email them at [email protected].