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How do I change the status from Finished to Active?
How do I change the status from Finished to Active?

Reply changes the contact's status to Finished when the prospect should stop receiving sequence emails. You can also do it manually.

Reply Team avatar
Written by Reply Team
Updated over a week ago

There are two scenarios when a prospect gets the Finished status:

  • When you specified that status should be Finished after a prospect replies at a certain sequence step.

  • When a prospect goes through all sequence steps, does not reply and 5 days pass after the last step (you can adjust the number of days in the sequence settings).

In both scenarios, you can change the prospects' status to Active so that they can participate in the next sequence steps.

To change the status follow the instructions below:

  • Select contacts you need to change the status for.

  • Click on the Status icon

  • Click minus Finished -> Set status

  • As a result, it's automatically set to Active and resumed in sequence.

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