To launch an email campaign, you need to connect one or multiple accounts for sending. When you change the sending emails, we start the contacts' split and try to assign them to new mailboxes. However, there are cases when you need to do it manually. In this article, we will cover both variants.
Manual contacts assign
Possible reasons
Sometimes an automatic split between email accounts does not work, so you need to do it manually in the People tab. Here are the reasons👇
deleting an active sending email (contacts linked to the deleted email will not be reassigned to new mailboxes)
adding a new email account instead of the deleted one (same here, you need to assign people manually)
adding a new mailbox to the sequence with active sending emails (the contacts may already be assigned to existing mailboxes; we will not be changing emails automatically)
Any of these reasons may happen and you can see an error notification over the toggle.
Steps to fix
If you see an error notification, you can manually assign contacts and start your sequence. Here is what you need to do:
go to the People tab of your campaign
create a filter to find Unassigned people
Once you get your contacts list, select them all and use the dedicated icon to link a sending email.
Automatic contacts assign
There are a few cases when contacts can be automatically assigned once you change your email accounts. Let's take a closer look at each one!
Action | Condition | How contacts will be assigned |
You connect a new email account to a sequence. |
| Reply will automatically assign a new sending email to your prospects. |
You connect a new email account to a sequence. | There are active sending email accounts in a sequence, and some of the contacts are assigned to them. | Nothing changes for contacts assigned to existing email accounts.
☝️ If you start adding new contacts, they will be assigned to all email accounts (including the newly added one). |
You upload contacts to a sequence. | There are one or a few email accounts connected. | Newly added contacts will be automatically assigned to all connected email accounts. |