You can add multiple email accounts (up to 100) to a single sequence to send emails at a higher volume and reduce manual work. This lets you use the same sequence steps and settings without creating duplicates.
All contacts in the sequence, including newly added ones, are automatically assigned to the connected email accounts one by one. This helps spread sending evenly across all accounts.
Adding email accounts to a sequence
To send emails from multiple email accounts within a single sequence, first add the email accounts to the sequence. This can be done either during sequence creation in the Sequence Wizard or later from the sequence settings.
To add email accounts from the sequence settings:
Connect additional email accounts to your Reply account.
Open a sequence and navigate to the Settings tab.
In the Email accounts section, add as many email accounts as you need by clicking Manage email accounts.
Select the email accounts you want to add, then click Apply. Alternatively, you can duplicate the sequence and move the contacts to the new sequence before sending starts. This ensures that all email accounts are utilized for the new sequence.
đĄ Make sure to adjust your Max new daily contacts and Max number of emails per day limits in sequence Settings â General settings. Make them higher to match the number of email accounts added to the sequence.
â
How email distribution works
Once email accounts are added, any new contacts (added manually, via CSV, API, or integrations) are automatically assigned to email accounts using round-robin logic. For example, if you add three email accounts to a sequence, the first contact is assigned to the first email account, the second contact to the second email account, the third contact to the third email account, the fourth contact to the first email account again, and so on.
If all contacts in a sequence are assigned to a single email account despite multiple accounts being connected, remove the email accounts from the sequence and add them back to reset the configuration. Additionally, manually reassign contacts to the desired email accounts using the People tab.
If your sequence has multiple email steps, all follow-up emails for a contact are sent from the same email account as the first email, unless that email account is removed from the sequence.
If youâre part of a team in Reply, you can add both your own email accounts and your teammatesâ email accounts to the same sequence (only when Team Edition is enabled for the team).
Removing email accounts from a sequence
You can remove any email account from a sequence with one click on the Remove icon next to it. Please note the following:
If you remove an email account from the sequence, any contacts assigned to it will become unassigned. Youâll need to manually assign them to other email accounts unless the Reassign email accounts feature is enabled. For step-by-step instructions on manually reassigning contacts, check out our article on why email accounts are not assigned to my contacts.
If you remove the email account used for a contactâs first-step email, follow-ups will be sent from the email account the contact is reassigned to, and the conversation will remain in the same email thread.
If the new email account belongs to another teammate and uses a different signature, we recommend updating follow-up templates before removing the original account. For example, you could update the message to say:
âMy colleague {{ReplyAccount.FirstName}} {{ReplyAccount.LastName}} reached out to you last week. Iâd like to continue the conversation.â
This helps keep the conversation clear and consistent for the recipient.
Reassign email accounts
We recommend enabling the Reassign email accounts toggle to make managing your sequences easier.
When this feature is enabled:
Only contacts that donât yet have a sending email account in the sequence are automatically assigned.
If contacts are added to the sequence before email accounts are connected, they will be automatically assigned once you add the mailboxes.
If you remove an email account from the sequence, all contacts assigned to that account are automatically redistributed among the remaining email accounts, without affecting other contact assignments.
To enable this feature, go to the Emails section in your settings â Sequence email accounts â Enable Reassign email accounts.
