The Log tab on the sequence page contains technical information about the events that take place in the sequence. If there is any error in the sequence, the logs help you to understand the issue and solve it.
The preprocessing sequence check happens in the following cases:

  • When the sequence is switched to the Active state (manually).
  • The sequence gets processed automatically (for example, it is switched using the API).
  • Every N minutes when the sequence is in the Active state. 

List of checks

  1. Email account is linked to sequence.
  2. Email account was set up properly.
  3. All prospects are finished in sequence.
  4. All contacts are inactive in sequence (low priority).
  5. The selected schedule is valid.
  6. The follow up schedule is valid.

Note: If steps 1-3 of check failed, the system does not proceed with the next steps.  

If any check failed, the sequence does not start and creates and error log. In other cases the system creates technical logs (see below).

The system creates logs for the following event in the sequence:

  • A user has started the sequence using the switcher
    Text: Sequence: [Sequence name] Schedule: [Schedule name], [Timezone from schedule name], added to processing queue (manual launch). Wait approximately 30 min before checking results and stats. To get more info about how processing works read this [Article link] article.
  • A user has paused the sequence using the switcher
    Text: Sequence: [Sequence name] Schedule: [Schedule name], [Timezone from schedule name], paused.
  • Processing started automatically
    Text: Sequence: [Sequence name] Schedule: [Schedule name], [Timezone from schedule name], added to processing queue (auto launch). Wait approximately 30 min before checking results and stats. To get more info about how processing works, read this [Article link] article.
  • Email account errors
    Text: Email account error occurred: [Text of error].
  • Processing error: Maximum number of emails for email account per day is reached
    Text: Processing error occurred: Maximum number of emails for email account per day is reached.
  • Processing error: Maximum number of emails for user per day is reached
    Text: Processing error occurred: Maximum number of emails for user per day is reached.
  • Processing error: Maximum number of unique contacts per month is reached
    Text: Maximum number of unique contacts per month is reached.
  • Processing error: Sending rejected via SMTP server
    Text: Processing error occurred: Sending rejected via SMTP server.
  • Processing error: SMTP temporary problem
    Text: Processing error occurred: SMTP temporary problem.
  • Processing finished
    Text: Sequence [Sequence name], [Schedule name], [Timezone from schedule name], finished processing. N emails were (was) sent.
  • No email account
    Text: Error occurred: no email account connected to sequence.
  • No prospects in sequence
    Text: Error occurred: no prospects added to sequence.
Did this answer your question?