The Log tab on the sequence page contains technical information about the events that take place in the sequence. If there is an error in the sequence, the logs help you to understand the issue and solve it. To access your sequence logs, open the sequence and click the Logs tab.
The preprocessing sequence check happens in the following cases:
When the sequence is switched to the Active state (manually).
The sequence gets processed automatically (for example, it is switched using the API).
Every N minutes when the sequence is in the Active state.
List of checks before sending steps:
The email account is linked to the sequence.
The email account is set up correctly.
All prospects are active in the sequence.
The LinkedIn account is linked to the sequence.
The selected schedule is valid.
The follow-up schedule is valid.
💡Note that if steps 1-4 of the check failed, the system does not proceed with the next steps.
If any check failed, the sequence does not start and creates an error log. In other cases, the system creates technical logs (see below).
The system creates logs for the following events in the sequence:
General sequence logs
Log name | Description |
Sequence started (manual/auto) | The sequence was launched manually or automatically. Wait ~30 minutes before checking results. |
Sequence paused | The sequence has been paused. You can resume it when ready. |
No prospects in sequence | There are no prospects added. Add contacts to continue. |
Email account logs
Log name | Description |
Email account block | Sending paused because your email provider blocked the account. Sequence resumes automatically in 24 hours. Check this article and the Email account page to resume sending. |
Email account error | An error occurred with the email account. |
Email account detection failed | Planning paused; detection from the email account failed or the account is inactive. It will resume automatically once detection succeeds. |
Email account disconnected | Connection failed. Check/edit server settings, SSL, and ports in Email account settings. |
Processing error: Max emails per account | Daily sending limit reached for the account. |
Processing error: Max unique contacts per month | Monthly limit of unique contacts reached. |
No email account connected | The sequence has no email account. Connect one to send emails. |
LinkedIn logs
Log name | Description |
LinkedIn limit reached | Daily connection or message limit reached on LinkedIn. |
InMail step error | Issue executing InMail step; contact support |
Like recent posts error | Like recent posts error |
Follow profile error | Contact has disabled following their profile due to privacy settings |
Connect step already sent | Connection request already sent and pending |
Connect step with note error | Contact cannot receive connection request messages due to privacy settings |
Connect step error | Contact cannot receive connection requests at this time due to privacy settings |
Endorse skills step error | Contact has no skills to endorse |
Revoked connection request error | Invitation not sent; can resend 3 weeks after withdrawing |