Inbox is an automated mechanism that sorts replies by clusters or phrases into different categories. This helps you quickly find contacts interested in your offer and reply to them manually.
Categories and sub-categories
There are two groups of Inbox tags: categories and sub-categories. While we let you add new custom categories for customization, we also have default ones. Here is a list of our categories:
Interested / Not interested
Not now
Do not contact
Forwarded
There is only one sub-category to work with: the Meeting intent. This one is assigned when the prospects show interest in booking a meeting.
💡 Important: You can only assign one category and sub-category to your email. It is not possible to add multiple categories. For example, you can label an email as Interested + Meeting Intent.
Inbox filters
For an even smoother experience, we have added Inbox filters. There are two types of filters:
based on the channel:
based on the email state:
based on the sending email, time, and category:
These filters can help you find the needed thread and save some time.
Categories and triggers
It is possible to automate the actions with the replied contacts based on the categories. Here is how you can do it:
Go to the Triggers tab of your Settings;
Click New trigger:
Pick Inbox category set for reply:
Choose any category you need for the IF condition:
Pick Then action (Move to sequence, lists, pause, etc.):
Now, you can save the changes and it is done! Reply will automatically handle all the contacts that match the IF condition.
This is it! If you have any questions left, feel free to reach out to our Support team in chats or email them at [email protected].