In Reply, you can add a call step to your sequence. This step allows you to schedule the calls to your contacts as part of your outreach process. To add a call step, follow these steps:
If you are creating the sequence from scratch, select the Call step on the Steps tab.
If you want to add a call step as a follow-up step, click + and select Call.
In the text editor, you can add notes to help you during calls. You can also insert variables to personalize these notes.
Save.
Call task
When a prospect is moved to the Call step, Reply creates a call task accessible from the Tasks page in the Reply account.
Otherwise, you can find the call tasks in the Chrome Extension.
If you enabled the Cloud Calls feature, you can call the contact, log your call, and set call resolution. If you did not enable the Cloud Calls feature, you can finish the task and move on. For more information on how to use Cloud Calls in the call step, see the following article.