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How to use the Outbox section
How to use the Outbox section
Learn to operate and manage your outgoing emails in Reply's Outbox section. Make sure your sequences are up and running within daily limits.
Reply Team avatar
Written by Reply Team
Updated over a week ago

Outbox lets you see the number of emails planned for sending from all email accounts connected to your Reply account, with a breakdown by days. For more information about the layout of the Outbox page, see the following article.

Outbox is useful when you run several sequences simultaneously and may exceed the existing daily limits. Using Outbox, you see planned sendings by each sequence and understand, whether you have enough email accounts with a daily limit to send the expected number of emails per day in each active sequence.

Note: If you run sequences from the same email account, Reply does not send emails simultaneously in all sequences, and spreads the daily limit (400 emails per day) across all active sequences.

In this case, the more sequences you run, the more email accounts we recommend connecting (5 email accounts in one Reply account maximum). You can also stretch the schedule so that sequences send emails at different times throughout the day.

Below we will analyze several Outbox report examples on all levels:

Example 1

In this example, the user has connected 3 email accounts for sending, where 1100 is the sum of limits of each email accounts set by the user, and not the general limit for the user account (maximum limit is 1200). Hovering over the progress bar shows the limit for a particular email account.

If you have several email accounts, you can click on any account to switch to another level of Outbox and see the list of sequences with a limit for each sequence (see Example 2). You can also scroll the forecast other than Today and Tomorrow. The example shows that load on email accounts and sequences is distributed evenly, and a user can add more prospects to the sequences or create new sequences and send emails from these email accounts.  

Example 2

The example shows that the user should better add one more email account because 2 active sequences in one email account exceed the daily limit. The Limit column shows the daily limit. The maximum daily limit is 400 emails, but a user can set less in order to plan to send in portions each day. 

Example 3

This is the last level of Outbox - already sent or planned emails to your prospects. The list shows the exact sending sequence in the sending queue. For example, on this screenshot you can see that FISHER BRADLEY will be the first prospect to receive the Step #2 email, HERNANDEZ WEST will be the second prospect, and so on.

On this level, you can edit the message to each prospect in order to make it more personal. Click on the text in the MESSAGE column to open the sequence preview mode and edit the message text.

Note: you can edit only Planned messages. 

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