The Duplicate feature creates an exact copy of your sequence, including all steps, settings, and templates — but not contacts.
You may need to duplicate a sequence when:
You need to edit steps that some contacts have already completed. Once a contact finishes a step, it can’t be changed in the original sequence.
You added or removed email accounts after starting the sequence and need to reassign contacts evenly.
You want to move prospects back to a step they’ve already completed, which isn’t possible in the same sequence.
If contacts were added to the sequence before email accounts, you might see an error that some contacts are unassigned. Duplicating the sequence and moving them over ensures they are correctly assigned.
First, duplicate a sequence:
Go to the Sequences page.
Click on the 3 dots next to the original sequence.
Click Duplicate:
This action clones the original settings except for People and any associated metrics. The duplicate sequence will appear in the list of sequences and will be named accordingly: Name of the original sequence + "- Copy".
For example, if your original sequence is named Outreach, the duplicate will be named Outreach - Copy.
Second, move the people from the original sequence to the new one. To do this:
Open the People page of the original sequence and select the contacts you want to move to the new sequence.
Click the Move to Sequence button.
Select the duplicate sequence from the drop-down list that appears.
Choose the step you want to move the contacts to and confirm by clicking the Move contacts button.
In the drop-down, the Owner icon to the right of a sequence shows the sequence owner's initials. Hover over the icon to see the owner's name.
💡Important Note: When moving contacts to a sequence or step with a delay, make sure to select the Ignore step delay option if you don’t want to wait for the delay before emails are sent. Currently, the Ignore step delay toggle is always turned on.
It only applies to the first step you move the contacts to. For example, if you move contacts to Step 2, Step 2 will be processed immediately, but the rest of the steps will follow the scheduled delay as expected.
Note: If you need to move some specific prospects, who didn't reply, opt out, bounce, and didn't receive any emails yet, create a filter with the following properties:
To move people who already received a number of emails, simply change the Emails sent Exactly line to 1 time for Step 2, to 2 times for Step 3, etc.
💡Important Note: When moving a prospect to a follow-up step in a duplicated sequence, make sure to set a subject line. If a subject line is blank for follow-up steps, emails will go out without it, since there is no previous subject line to refer to in a duplicated sequence.