Current implementation prohibits switching email addresses associated with a sequence once you have started it. However, if you ever find yourself in need of switching email addresses in the midst of a sequence or you simply do not need that address anymore, we would recommend duplicating the sequence and moving all the prospects over to the cloned version.

First, duplicate the sequence. Go to the Sequences tab and click Duplicate:

This action clones the original settings except for People and any associated metrics. The duplicate sequence appears in the list with the New status.

Second, move the people from the original sequence to the new one. To do this:

  1. Open the People page of the original sequence.
  2. Select contacts you want to move to the duplicate sequence. 
  3. Click on the Move to sequence drop-down list.
  4. Check the check box near the duplicate sequence.
  5. Select a step you want to move the people and click Apply.

Note: when moving people to a sequence on steps with the delay, make sure you have selected the Ignore step delay option if you don't want to wait a number of days before it sends out.

Note: If you need to move some specific prospects, who didn't reply, opted out, bounced, and didn't receive any emails yet, create a filter with the following properties:

To move people who already received a number of emails, simply change the Emails sent Exactly line to 1 time for Step2, to 2 times to Step3, etc.

Third, update the email address for sending your emails. To do this:

  1. Open the Settings page of the duplicate sequence.
  2. In the General Settings section, select the new email address using the Email account for sending email drop-down list.

NOTE: When moving a prospect to a follow-up step in a duplicated sequence, make sure to set a subject line. If a subject line is blank for follow up steps, emails will go out without it, since there is no previous subject line to refer to in a duplicated sequence.

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