Cloud Calls overview

Learn what cloud calls are and how to enable and start using them

Reply Team avatar
Written by Reply Team
Updated over a week ago

With Reply Cloud Calls feature (VoiP technology), you can make calls directly from the Reply interface (contact sidebar, the People page, the People tab within a sequence) and from Reply Chrome Extension.

During the call, you can take notes directly in the call widget. Your notes will be automatically saved to the contact activity. You can also mute your mic during the call. After the call, you can set call resolution and log your call.

If a prospect answers the call and you get the result you want, log the call as positive. If you, for example, could not reach a prospect, log the call as to call. Log the call as negative if you didn't achieve your goal on the call.

If you can't log the call for some reason, don't worry. You'll be able to add or tweak your notes and set the call resolution in the Call Log later.

The People page in the Reply web application and the People tab within a sequence has the Calls/To Call quick filter that shows the list of contacts who are waiting for a call or are recommended to receive a call (based on status and number of email views from a sequence).

You can also add smart filters with a call resolution, Called, To Call statuses, etc.

Important: to be able to use Cloud Calls, make sure you have at least $10 in your Reply wallet.

To start using Cloud Calls, enable them in the Reply web application. You can then either use your real phone number for direct calls or rent a phone number to make international calls.

Countries for which Voice and SMS enabled phone numbers are supported are listed here. You can enable the Custom Caller ID (available for US phone numbers only) to show your real phone number to a contact when you make a call using the Cloud Calls feature.

Cloud Calls network requirements are listed here.

Cloud Calls are available to all Reply subscription plans. You can learn about the pricing for Cloud Calls here.

To learn about the phone number formats and how to use the E.164 Standard, click here.

For more information about Cloud Calls, see the Calls section.

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