To activate the Cloud Calls feature in your account, follow these steps:
Open the Settings menu and navigate to the 'Calls' section.
Click Request calls and click Proceed in a pop-up.
Or, if you are using Reply for teams:
Locate the 'Enable team calls' option and toggle it on.
A pop-up will appear, providing details about the integration of SMS with Reply. Take a moment to read through this information to understand how it works.
Click 'Confirm' to finalize your choice to activate cloud calls.
Our support team will assist in enabling the Cloud Calls for your account.
We will guide you through the process of renting a phone number, which is essential for using this feature. Additionally, you have the option to make calls using a Custom Caller ID.
Please note, that to ensure security and prevent fraudulent activities, ID verification is mandatory. You may be required to provide a photo of yourself holding your ID for verification purposes. Please be aware that any accounts identified as fraudulent will be subject to immediate closure.