Reply lets you receive inbound calls from your contacts to your real phone number. When someone calls your rented number, Reply redirects it to your real one. This article will help you set this feature up. Let's dive in!
To enable the Transfer inbound calls, follow these steps 👇
Go to the Settings;
Move to the Calls tab;
Expand the Calls section;
Turn the toggle on:
And it is done
💡 Important: You need to set up the Cloud Calls feature first. Otherwise, it is not possible to forward calls from your prospects in Reply. With the Inbound Call Transfer feature enabled, the prospect’s phone number will not be displayed when they call.
That's it! If you have any questions left or need help with the Cloud Calls feature, feel free to message our Support team in chats or email them at [email protected].