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Managing LinkedIn Messages in the Inbox
Managing LinkedIn Messages in the Inbox

Learn how to access, manage and reply to the messages received from the LinkedIn channel in your sequences in Reply

Reply Team avatar
Written by Reply Team
Updated over a week ago

You can easily access and reply to your LinkedIn messages using the Consolidated Inbox. With the inbox in Reply, all threads initiated in all your sequences using different communication channels come together in one organized space. As a result, you can easily keep track of your emails and LinkedIn messages, ensuring smooth conversation management and staying updated with incoming messages.

In this article, you'll learn all the details about managing LinkedIn messages in the Inbox.

Accessing LinkedIn Messages

To access your LinkedIn messages, click on the Inbox button from the top header menu.

Each message thread includes the following information:

  • Communication Channel: This indicates the channel through which the contact responded to you. Currently, available channels include LinkedIn messages and manual and automatic emails.

  • Contact's Full Name: You'll see the full name of the contact who replied to your message.

  • Categories: These are inbox categories that reflect the contact's interests. Our AI algorithm can automatically assign categories, or you have the option to assign or reassign them manually.

  • Connection Type: For InMail and LinkedIn messages, the type of connection is displayed, providing insight into your relationship with the contact.

  • Email Subject and Message Preview: If applicable, you'll see the subject of the email (for manual and automatic emails) and a snippet of the message's body. This gives you a quick overview of the conversation.

  • Initiation Sequence: The thread's originating sequence is indicated, helping you understand the context in which the conversation began.

  • Last Received Message: The date and time of the most recent message in the thread are displayed. This helps you keep track of the timeline of the conversation.

Please note that the system stores a comprehensive history of all emails, LinkedIn messages, connection requests, and InMails. This history encompasses communications from the point a contact responds, whether to you or to other team members within your Reply account, as part of the sequences.

Navigating and Responding to Threads

Interacting with your message threads is a straightforward process.

To access a thread, simply click on it. The chronological history of all messages initiated with the contact will be displayed, along with all related details (LinkedIn profile, contact information, email address, etc.). Clicking on the contact's name also allows you to access their profile card for further insights.

You have the flexibility to switch between two viewing modes:

  • Standard Mode: This mode displays the list of threads for quick navigation.

  • Half-Opened Mode: By opting for this mode, you'll simultaneously see the list of threads and an individual thread panel. This enables you to seamlessly navigate through messages one by one while maintaining the visibility of all responses.

To create a response, use the text box below. Type your message and then hit the "Send" button to transmit your response.

  • Message Length: You have the capacity to compose messages of up to 8000 characters. Please note that if your message exceeds 8000 symbols, the "Send" button will be unclickable, and you will not be able to send the message.

  • Enhancements: Feel free to incorporate variables and templates to accelerate your response process.

Understanding the Message Sending Process

You can easily check all the updates regarding sending your messages in real time.

Once you click the "Send" button, your message enters the initial stage of being sent. During this time, the message status is labeled "Sending." This indicates that the system is in the process of preparing to send out your message or InMail.

When you access the thread, you might encounter the notification "Message will be sent soon." At this point, the system has temporarily locked the "Send" button. As a result, you won't be able to initiate a new message until the previous one is successfully delivered.

After the message is successfully sent, the "Sending" status is removed. The information bar displaying "Message will be sent soon" is then replaced with the specific date and time when the message was successfully dispatched.

In case a message-sending attempt encounters an error and is unsuccessful, the system will provide details about the error type. Additionally, the exact time of the delivery failure will be marked.

Dealing with Message Delivery Issues

When encountering delivery or connection problems, your message won't be sent, and you'll receive an error message explaining the issue. Here are potential delivery problems that might hinder your message sending, along with ways to fix them:

  1. Account Disabled: If your LinkedIn account is disconnected, you won't be able to send messages. To fix this, go to Settings β†’ Linkedin accounts and connect your LinkedIn account. Then, return to the message thread and try sending it again.

  2. Invalid Cookie: If there's a connection problem and you've connected with an invalid LinkedIn cookie, you need to reconnect. Go to Settings β†’ Linkedin accounts and link your account again using the valid cookie. Then, return to the message thread and try sending it again.

  3. Deleted LinkedIn Account: If your LinkedIn account or the recipient's account is deleted, the message can't be sent. You can either try adding the contact to Reply again or start a new conversation.

  4. Contact's Privacy Settings: If your contacts have disconnected accounts or have blocked incoming messages, your messages won't be sent.

  5. Replying to Team Member Threads: You can't reply to threads started by your team members. If you try, the system will block the "Send" button and display an error message.

  6. Expired Sales Navigator Subscription: Without an active subscription, you can't send messages. To continue sending InMail messages, renew your Sales Navigator subscription.

  7. Daily Limits Exceeded: If you've sent too many messages in a day, you might exceed your daily safety limits and so you might be blocked from sending more. Adjust your settings to increase the limits or wait until the next working day.

  8. Pending Messages: If you have a message in a 'planning' status in the same thread, wait for it to be sent or canceled before sending a new message.

  9. Incorrect Variable Format: Make sure your message's variables (like {{FirstName}}, {{Company}}, etc.) are in the correct format. This ensures your messages can be sent successfully.

Filtering Threads by LinkedIn Channel

By default, the inbox displays messages from all communication channels. However, you have the option to filter threads by LinkedIn channel, allowing you to view messages generated only on LinkedIn and focus solely on this communication channel.

To apply the LinkedIn channel filter, click on the "All channels" button in the top left corner and choose "LinkedIn channel" from the dropdown menu.

Here are the available options in the dropdown list:

  • All channels: This selection displays threads from both the Email and LinkedIn channels.

  • Email channel: Choosing this option shows only threads received via the Email channel.

  • LinkedIn channel: Opting for this choice displays threads received solely through the LinkedIn channel.

Filtering Replies by Sending LinkedIn Account

If you use multiple LinkedIn accounts within your sequences, you can also filter threads based on the specific LinkedIn account from which messages were sent. This feature helps you easily identify and manage conversations associated with particular LinkedIn accounts.

To do this, click on the "All accounts" filter in the top menu and then select the desired LinkedIn account(s). You can choose multiple accounts, whether they are connected to or disconnected from your Reply account.

All the threads initiated by the selected LinkedIn account(s) will be shown.

Additional Inbox Filters

You can further refine your search criteria by utilizing additional filters simultaneously.

These filters can be found at the top of the page, and they include:

  • All Sequences: Choose the name of one or more sequences from the dropdown list to exclusively view replies associated with the selected sequence(s).

  • All Emails: Streamline replies by filtering them based on the sender's email addresses.

  • All Accounts: Efficiently filter replies by focusing on threads initiated by specific LinkedIn accounts.

  • All Categories: Tailor your view by filtering replies using the available response categories. This encompasses both standard and customized categories.

  • All Time: Filter replies based on the timeframes when the messages were sent. Options include All time, Older than 1 month, Older than 3 months, Older than 6 months, and Custom.

Additionally, the left-side menu offers category-based filtering for threads.

Categories are divided into two sections: Main and Inbox categories. By clicking on a category, you can instantly view threads associated with that category.

The main categories include:

  1. Inbox: Shows all threads; this filter is applied by default when opening the inbox.

  2. Unread: Displays threads containing unread messages only. Here's a more detailed guide on how to filter threads by the Unread state.

  3. AI draft: Shows threads with replies generated by Jason AI. Here's a detailed guide on how to enable reply handling with Jason AI.

Inbox categories are based on the contact's interests, and they include labels such as Interested, Not interested, Do not contact, Not now, and more.

Main categories can be selected in combination with Inbox categories to filter the threads. For example, Unread and Interested could be selected at the same time, and it would filter Interested threads among the unread threads.

In front of each category, there is the number of unread messages in the threads, so you can quickly evaluate how many unread messages each category has.

For more information about inbox categories, refer to the following articles:

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