Reply's Inbox brings all conversations across your sequences into a single view. It helps you keep track of replies, respond faster, and organize conversations without switching between sequences.
🎥 Check out the video below to see how to manage replies in the Inbox.
To open Inbox, click Inbox in the main menu on the left.
View threads
All replies appear in the Inbox as threads, sorted by the most recent message first. Each thread gives you a quick overview of the conversation, including:
- Channel (manual or automatic email, or LinkedIn)
- Contact name
- Inbox Category (for example, Interested, Not interested, Meeting intent, Do not contact – assigned automatically based on the reply)
- Message preview
- Sequence
- Date and time of the latest reply
💡 By default, one page shows up to 50 threads. You can move between pages using the arrows in the top right corner.
Switch between view modes
You can switch between two viewing modes depending on how you prefer to work:
- Standard view – shows the full list of threads
- Split view – shows the thread list and the selected conversation side by side. Split view is helpful when you want to go through replies one by one without leaving the list.
To use it, click the Split pane mode icon on the right.
Manage threads
Click any thread to open the full conversation along with the contact's details.
Inside a thread, you can:
- Review the full message history
- Access and update contact details
- Mark as unread
- Assign categories to organize conversations
- Delete a thread
View thread participants and save contacts
You can view all participants in an email thread, including senders and recipients in CC and BCC, and save new contacts directly from the Inbox.
To view participants, open a thread and click the needed message. Click the arrow next to the sender's email address to see the full list of recipients, including CC and BCC.
You can also click a participant's name or email address to open their contact card. From there, you can view or edit existing contact information, or create a new contact if they haven't been saved in Reply yet.
Manage multiple threads
If you need to take action on multiple conversations, you can select several threads at once and apply bulk actions:
- Mark as read/unread
- Assign or update Inbox categories
- Export replies via CSV
- Delete threads
Reply to threads
Reply to an entire thread
At the bottom of the thread, click:
- Reply to respond to the contact.
- Reply All to respond to the contact and everyone in CC.
Reply to a specific message
Next to an individual message, click:
- Reply to reply to that message.
- Reply All to reply to that message and everyone in CC.
Forward a thread or message
- Click Forward at the bottom of the thread to forward the entire conversation.
- Click Forward next to an individual message to forward only that message.
When writing your reply, you can use templates and variables, preview your message, as well as format text or add links and media.
An email reply always goes out from the email account the thread is connected to and stays in the same thread. This is also the case when you reply in a thread a teammate started.
Which mailbox the reply comes from
At the top of an email reply, the From line shows the email account the thread belongs to. You can't change it. A green dot next to it means the account is connected, and a red dot means it has a connection problem. For Gmail, Microsoft 365 and Exchange accounts connected with a single click, a Reconnect icon appears next to a red dot. Click it to sign in again in a new tab. If you connected the account with SMTP and IMAP settings, reconnect it in Settings → Email accounts.
If the email account of a thread was deleted, a banner at the top says so, the From line is greyed out and you can no longer reply in that thread.
Reply to LinkedIn threads
You can reply to LinkedIn threads from the Inbox too, including threads your teammates started. The reply is sent from the LinkedIn account that started the thread. A LinkedIn reply can be up to 8,000 characters long.
After you click Send, the thread is marked Sending in the thread list until LinkedIn confirms the message.
Inside the thread, your message shows Message will be sent soon. When it's sent, the note goes away and the message shows the time it was sent. Wait for this before you send another message in the same thread.
If the LinkedIn account that started the thread is disconnected, you won't see the reply box. A banner at the top of the thread links to Settings → LinkedIn accounts, where you can reconnect the account.
When a LinkedIn message isn't sent
If Reply can't send your message, the thread shows the reason in red above it. For problems you can fix, such as a disconnected account, you'll also see Retry to send. You can always click Delete to remove the message that wasn't sent.
Retry to send is not shown when retrying can't help: a contact on your blacklist, a contact you aren't connected with, a contact who doesn't accept messages, a missing or invalid LinkedIn URL, an expired Sales Navigator subscription, or a message that is too long. Fix the cause, then write a new message.
| What the message says | What to do |
|---|---|
| Connection issue with your sending LinkedIn account | Reconnect the LinkedIn account, then click Retry to send. |
| Daily safety limits exceeded | Wait until the next working day, or raise the account's safety limits. |
| A message in 'planning' status in this thread | Wait until your previous message is sent or cancelled, then send the new one. |
| Variables in the wrong format | Check the variables in your message, for example {{FirstName}} or {{Company}}, and send again. |
| You're not connected with the prospect on LinkedIn | You can only message this contact after they accept your connection request. |
| Prospect privacy settings | The contact doesn't accept messages from you. You can't send this message. |
| The contact's LinkedIn URL is missing or invalid | Check the LinkedIn URL on the contact's card, then send the message again. |
| The contact is on your blacklist | Remove the contact from your blacklist first. |
| Your Sales Navigator subscription has expired | Renew your Sales Navigator subscription to keep replying in InMail threads. |
| An error has occurred | Contact our Support team. |
Search threads
If you're working with a large number of conversations, you can use search to quickly find the thread you need.
You can search by:
- Contact name
- Email address
- Email subject
Search also works with partial matches. You can enter just a fragment of a name, email, or subject line, and relevant results will still appear.
Filter threads
Inbox includes several filtering options to help you focus on the most relevant conversations.
You can filter threads by owner:
- All – threads from all team members
- My – only your threads
- Specific team member
You can also filter by channel to focus on a specific type of outreach:
- Email – manual or automatic email conversations
- LinkedIn – LinkedIn threads
Folders help you switch between the main Inbox views:
- Inbox – shows all threads in your Inbox (this is the default view)
- Unread – shows only threads with unread messages
- AI draft – shows threads with replies generated by Jason AI
Categories help you organize replies based on intent, such as:
- Interested
- Not interested
- Not now
- Do not contact
You can also narrow results by using the filters at the top of the page:
- Sequence
- Sending email
- Sending LinkedIn account
- Category
- Time range (All time, Older than 1 month, Older than 3 months, Older than 6 months, or Custom)
Filters can be combined. For example, you can view only unread LinkedIn conversations within a specific category.
In the Sequence filter, type part of a sequence name in the search box and click Select all "name" to select every sequence that matches.
You can also open Inbox for a specific sequence to see only its conversations. It works the same way as the main Inbox, just for one sequence.
If your Inbox includes auto-replies, out-of-office messages, or bounced emails, you can hide them to keep your view focused on real conversations.
For more information about Inbox categories, check this article:
You can also set up notifications for Inbox replies to stay updated when new replies come in.