In addition to the consolidated inbox, which shows all threads from all sequences and team members in one place, you can also use the inbox at the sequence level.
The sequence-level inbox allows you to view only the threads that were initiated within a specific sequence. This helps you focus on conversations related to one outreach campaign and review replies without the noise from other sequences.
To access the inbox at the sequence level:
Click on the needed sequence.
Navigate to the Inbox tab. The threads within the selected sequence will be shown.
š”Note that:
The inbox at the sequence level shows threads initiated by all sending email addresses connected to the sequence.
One sequence can belong to one team member but still use multiple sending email addresses.
You can also view threads started with contacts, even if the sequence owner is not the contact owner.
The sequence-level inbox has the same functionality as the consolidated inbox. You can:
View threads
Respond to replies
Filter replies
Manage categories
At the sequence level, the inbox does not include:
Filtering by sequence, because the inbox already displays messages from one specific sequence.
Filtering by team member, because the inbox already displays threads related to sequences created under your Reply account.
The global inbox and sequence-level inbox are fully synced. Any updates made in one inbox are automatically reflected in the other. This includes:
New replies
Read and unread message status
Sent responses
Created categories
Other thread updates