Reply offers a system of seats, allowing you to add and manage multiple team members, accounts (such as email mailboxes and LinkedIn profiles), and features (like cloud calls) all under a single Reply account.
The primary advantage of the seat system is the ability to connect and share numerous accounts among team members. By adding more seats to your existing billing plan, you can expand your access to mailboxes, LinkedIn automation, and cloud call features, boosting collaboration, productivity, and overall outreach efficiency, all while maintaining financial control.
What are the Seats in Reply?
A "seat" represents a slot for connecting a specific type of account (team member, email account, LinkedIn account) or feature to the Reply platform, enabling various outreach tasks.
Here are the different seat types:
Team Members: This type of seat allows you to add a team member and grant this user access to your Reply account.
Mailboxes: This type of seat allows you to connect email accounts to Reply to run sequences and send emails to contacts.
LinkedIn Automation: Seats for connecting LinkedIn accounts allow you to launch LinkedIn automation tasks.
Cloud Calls: This type of seat allows you to connect mobile phones and make cloud calls.
Number of seats according to your billing plan
The allocation of seats and pricing depends on your team's size and the selected billing plan. For example, with the Professional billing plan, you are initially provided with 1 team member and 2 seats for connecting mailboxes per user, along with a seat for a LinkedIn account.
Here's an overview of the number of included seats per team member according to different billing plans:
Seats for mailboxes
Seats for LinkedIn automation
Warm-up seats in Mailtoaster
*During the trial period, Reply provides functionality similar to the Professional billing plan.
2 per user
1 per user
2 per team
2 per user
1 per user
5 per team
5 per user
1 per user
5 per team
You can easily adjust the number of seats by purchasing extra ones whenever needed.
If you increase the number of team members in your billing plan, the number of seats will correspondingly expand to accommodate the growing size of your team.
Using one seat, you can connect different accounts and replace them as many times as you need. You can modify your seat allocation by removing one account and connecting another in its place. Changing the connected accounts to seats will not affect your billing. However, you cannot connect more accounts than the number of seats you have purchased.
Seats for Mailboxes
The connected email account will be used as the sending email address.
Multiple team members can share the same mailbox seat.
You can connect, remove, and replace email accounts as required. However, only one account can be used at a time per seat.
You can check connected email accounts on the Settings → Email Accounts page.
The number of available and already-used seats will be mentioned at the top.
To connect an email account, click "New email account" in the upper-right corner and follow the instructions on connecting the email account.
To remove an email account, click the three dots next to the account and select "Remove" (note that this action removes the account but not the seat).
To remove the mailbox seat, you need to remove an unnecessary email account on the Settings → Email Accounts page. Then, you need to adjust the number of seats on the Plans & Billing page using this instruction.
Seats for LinkedIn Automation
A LinkedIn automation seat allows you to integrate a LinkedIn account into your Reply account for automation tasks in your outreach sequences.
View and manage connected LinkedIn accounts on the Settings → LinkedIn Accounts page.
To connect a new account, click "New account" and follow the provided instruction on connecting a LinkedIn Account with an automatic session cookie.
To remove an account, click the bin icon next to the account you want to remove (this action will remove the account but not the seat).
To remove the seat for LinkedIn automation, remove an unnecessary LinkedIn account on the Settings → LinkedIn Accounts page. Then, adjust the number of seats on the Plans & Billing page using this instruction.
Seats for Cloud Calls
Control access to cloud calls for your team members through the Settings → Calls page.
Seats for Team Members
A team member is a user who can log in to your Reply account using their email addresses.
Different team members can share connected email accounts.
Other types of seats are not equal to team members in Reply. A team member can use different seats. You don't necessarily need to connect all team members for each available seat.
To remove a team member, from your Reply account, follow these steps:
Delete a team member on the Team management → Members page.
Adjust the number of team members and add-ons on the Plans & Billing page.
If you delete a team member only on the Team management → Members page, the place for a team member as well as seats for paid add-ons will not be removed from your billing plan. In this case, you will continue to pay for all team members that you had before, and you can involve any other team member in their place.
If you increase the number of your team members, you automatically receive the number of included seats according to your billing plan.
If you decrease the number of team members in the billing wizard, the number of seats included will change. For example, if you change the number of team members from 3 to 2, you will get 4 seats according to the Professional plan.
But if you have previously connected all 6 mailboxes, in this case, you will have 4 seats as included in your billing plan + 2 additional mailboxes; accordingly, you will have to pay for these two additional mailboxes.
Adjust the number of seats
You can increase or decrease the number of seats connected to your Reply account at any time in the billing wizard. To change the number of seats, follow these steps:
Here are the detailed instructions on how to change the number of your seats:
Open Settings from the header menu and navigate to the Plans & Billing page.
Click on the Upgrade button in the Subscription section.
Click on the "Current plan" button that will be shown in the billing plan that is currently active for your account.
Use the fields for needed add-ons and set the needed value:
Team members to change the number of team members in your Reply account (please note that when you change the number of team members, the number of other add-ons will change correspondingly according to your plan);
Additional Mailboxes to set up the number of email accounts;
LinkedIn Automation to set up the number of accounts that can be used for LinkedIn automation tasks.
5. Click on the "Recalculate total" button below.
6. Click on the "Upgrade" button below.
That's it! All the money that you have paid for the removed seats will be returned to you with credit notes.
If you want to decrease the number of your seats (team members, connected mailboxes, LinkedIn automation, and cloud calls), you need to unlink or remove unnecessary accounts first in your settings. In this way, you will free up space for the unnecessary seat, so that you can decrease the number of seats on the Plans & Billing page using the instructions above.