When you join Reply, you can add multiple email accounts from different providers to send and receive emails.
💡 Keep in mind, this step is recommended to be the first one as it is necessary to launch email campaigns. However, you can add it later and skip the setup to explore other Reply's features first.
Once you are ready, follow these simple steps:
Go to the Email Accounts tab of your Settings.
Click New email account.
Select your email provider and click Continue.
Connecting a Gmail account
For GSuite mailboxes, we offer a single-click connection type, so it will only take seconds:
Select Gmail in the pop-up window.
Choose the mailbox you want to connect.
Sign in and accept Reply's Privacy Policy and Terms of Service.
Please ensure to enable the 2-factor verification and IMAP:
Go to the Forwarding & POP/IMAP in your Gmail Settings.
Check the Enable IMAP checkbox (if disabled)
If you face issues with the single-click connection, choose the Other Provider option and enter the settings manually. SSL needs to be enabled for both sending and receiving:
Email - enter your email address
IMAP host - imap.gmail.com
IMAP port - 993
IMAP password - Your Gmail app-generated password
SMTP host - smtp.gmail.com
SMTP port - 465
SMTP password - Your Gmail app-generated password
Connecting an Outlook/Office 365 account via Single-Click
Connecting the Outlook account via single-click is similar to Gmail, so please enable your IMAP and then move to the sign-in. If the IMAP is not accessible, you need to ask your admin to enable this setting.
The Exchange single-click variant is recommended for your EWS on Microsoft servers email accounts. It uses API for receiving emails instead of the IMAP.
Connecting an Outlook/Office 365 account for IMAP/SMTP sending
To set up an Outlook account for IMAP SMTP sending, follow these steps:
Choose the Other Provider option.
Enable the I want to use different email servers for sending and receiving emails toggle.
Enter SMTP credentials (Sending emails section).
Email - enter your email address.
Sender Name - Add the name you want to be displayed as the sender.
SMTP Host - smtp-mail.outlook.com
SMTP Port - 587
Password - your email account password
SSL - Ensure SSL is off
4. Save the Changes. This will unlock the Connect Office 365 button.
5. Click the Connect Office 365 button. You'll be redirected to your Outlook account to sign in.
Once signed in, the system will automatically populate the IMAP settings for receiving.
Connecting a Microsoft Exchange account
This type is recommended for your EWS on private servers and the setup is slightly different:
Choose the Exchange (on-premises) option and click Continue.
Paste your email address into the Email field.
Use your mailbox password in the Password field.
Next to the EWS Endpoint field, click on the Autodiscover button.
Test the connection and Save the changes.
Connecting Other Provider mailboxes
The Other provider option needs manual setup, so here is what you need to keep in mind👇
The provider should support IMAP, SMTP protocols, and third-party app connections.
The Host Names and Port Numbers are listed on the provider's side.
IMAP is enabled.
When you are ready with the settings, click Test next to Sending/Receiving and ensure the dot is green. A red sign indicates an issue; hover over it for troubleshooting tips
Read more about email accounts here: