Reply's Inbox brings all conversations across your sequences into a single view. It helps you keep track of replies, respond faster, and organize conversations without switching between sequences.
To open Inbox, click Inbox in the main menu on the left.
View threads
All replies appear in the Inbox as threads, sorted by the most recent message first. Each thread gives you a quick overview of the conversation, including:
Channel (manual or automatic email, or LinkedIn)
Contact name
Inbox Category (for example, Interested, Not interested, Meeting intent, Do not contact – assigned automatically based on the reply)
Message preview
Sequence
Category
Date and time of the latest reply
💡 By default, one page shows up to 50 threads. You can move between pages using the arrows in the top right corner.
Switch between view modes
You can switch between two viewing modes depending on how you prefer to work:
Standard view – shows the full list of threads
Split view – shows the thread list and the selected conversation side by side. Split view is helpful when you want to go through replies one by one without leaving the list.
To use it, click the Split pane mode icon on the right.
Manage threads
Click any thread to open the full conversation along with the contact's details.
Inside a thread, you can:
Review the full message history
Access and update contact details
Mark as unread
Assign categories to organize conversations
Delete a thread
If you need to take action on multiple conversations, you can select several threads at once and apply bulk actions:
Mark as read/unread
Assign or update categories
Delete threads
Reply to threads
Reply to an entire thread
At the bottom of the thread, click:
Reply to respond to the contact.
Reply All to respond to the contact and everyone in CC.
Reply to a specific message
Next to an individual message, click:
Reply to reply to that message.
Reply All to reply to that message and everyone in CC.
Forward a thread or message
Click Forward at the bottom of the thread to forward the entire conversation.
Click Forward next to an individual message to forward only that message.
When writing your reply, you can use templates and variables, preview your message, as well as format text or add links and media.
💡 In Team Edition (both Public and Private modes), you can also view and reply to threads initiated by your teammates. Check this article to learn more.
Search threads
If you're working with a large number of conversations, you can use search to quickly find the thread you need.
You can search by:
Contact name
Email address
Email subject
Search also works with partial matches. You can enter just a fragment of a name, email, or subject line, and relevant results will still appear.
Filter threads
Inbox includes several filtering options to help you focus on the most relevant conversations.
You can filter threads by owner (available in Team Edition):
All – threads from all team members
My – only your threads
Specific team member
You can also filter by channel to focus on a specific type of outreach:
Email – manual or automatic email conversations
LinkedIn – LinkedIn threads
Folders help you switch between the main Inbox views:
Inbox – shows all threads in your Inbox (this is the default view)
Unread – shows only threads with unread messages
AI draft – shows threads with replies generated by Jason AI
Categories help you organize replies based on intent, such as:
Interested
Not interested
Not now
Do not contact
You can also narrow results by using the filters at the top of the page:
Sequence
Sending email
Sending LinkedIn account
Category
Time range (All time, Older than 1 month, Older than 3 months, Older than 6 months, or Custom)
Filters can be combined. For example, you can view only unread LinkedIn conversations within a specific category.
You can also open Inbox for a specific sequence to see only its conversations. It works the same way as the main Inbox, just for one sequence.
If your Inbox includes auto-replies, out-of-office messages, or bounced emails, you can hide them to keep your view focused on real conversations.
For more information about Inbox categories, check these articles:
You can also set up notifications for Inbox replies to stay updated when new replies come in.