The SMS Inbox page allows you to access and manage all SMS replies from your contacts. It brings all conversations from different sequences into one view, so you can respond and keep communication organized. This page is useful when you receive multiple SMS replies and need a simple way to review and respond without losing context.
To learn more about how to send SMS from the Reply app or how to add SMS step to a sequence, read our support articles.
You can open the SMS Inbox page from the left menu in Reply.
You will also receive a notification in the Notification Center whenever a contact replies via SMS. Clicking the notification or the contact name will take you directly to the relevant conversation in the SMS Inbox.
The page has two main areas:
Contacts list (left side):
Shows contacts who replied via SMS, including their name, email, profile image (if available), and the date and time of the last message. The list is sorted from the newest to the oldest replies.
Message thread (main area):
Displays the full conversation. Your sent messages appear on the right, and contact replies appear on the left. Links in messages open in a new browser tab. Each message includes a timestamp.
To send a reply:
Type your message in the input field.
Press Enter or click the Send message button.
š” Note that before sending, each SMS goes through processing checks. If a check fails, you will see an error message and need to fix the issue before sending.
Managing conversations and limitations
You can remove a conversation thread if needed. To delete a thread:
Open the conversation.
Click the Remove dialog button in the upper-right corner.
This will remove the contact and conversation from the list. If the contact sends a new SMS later, the thread will appear again.
š”Note:
Deleting a thread removes it from the Inbox but does not block future messages from the contact.
The maximum length of a single SMS is 160 characters. Messages longer than this will be sent as multiple SMS parts.