Reply

Cloud Calls allows you to make calls from Reply. Before you begin, make sure that:

Cloud Calls are available on your Reply plan.

Each member who uses Cloud Calls has access to an enabled Cloud Calls seat.

To place calls, a user needs the required phone setup, a rented Reply phone number where applicable, and sufficient wallet balance.

- Cloud Calls are available on your Reply plan.
- Each member who uses Cloud Calls has access to an enabled Cloud Calls seat.
- To place calls, a user needs the required phone setup, a rented Reply phone number where applicable, and sufficient wallet balance.

💡Cloud Calls access has two levels:

Workspace level: The Team Owner enables or disables Cloud Calls for the entire workspace with Enable team calls.

Member level: Each member must have Enable calls turned on before they can use Cloud Calls.

- Workspace level: The Team Owner enables or disables Cloud Calls for the entire workspace with Enable team calls.
- Member level: Each member must have Enable calls turned on before they can use Cloud Calls.

Enabling Enable team calls makes Cloud Calls available to the workspace but does not automatically enable access for every member.

Step 1: Enable Cloud Calls for the workspace

Only the Team Owner can enable Cloud Calls for the workspace.

Review the confirmation or billing dialog.

Complete any required payment or confirmation step.

1. Go to Settings → Calls.
2. Turn on Enable team calls.

3. Review the confirmation or billing dialog.
4. Complete any required payment or confirmation step.

Once enabled, Cloud Calls become available for the workspace. You can then manage access for individual team members.

Step 2: Enable Cloud Calls for individual members

After team calls are enabled, the Team Owner can manage Cloud Calls access for individual members.

Enable Cloud Calls for the required members.

1. Go to Settings → Calls.
2. Open Team settings.
3. Enable Cloud Calls for the required members.
4. Save your changes.

Each member can also enable or disable their own Cloud Calls access from Settings → Calls when team calls are available.

💡Enabling Cloud Calls for the workspace does not automatically grant every member access.

After a member has Cloud Calls access, they can configure the available calling options, including:

<a href="https://support.reply.io/en/articles/2838180-renting-multiple-phone-numbers-in-reply-step-by-step-guide" rel="nofollow noopener noreferrer" target="_blank">Rented phone number</a> – rent a Reply phone number for making and receiving calls where required.

<a href="https://support.reply.io/en/articles/978074-can-i-use-my-real-phone-number-for-calls" rel="nofollow noopener noreferrer" target="_blank">Custom Caller ID</a> – configure the caller ID displayed to recipients.

<a href="https://support.reply.io/en/articles/3161622-transfer-inbound-calls" rel="nofollow noopener noreferrer" target="_blank">Inbound Call Transfer</a> – configure how incoming calls can be transferred.

- <a href="https://support.reply.io/en/articles/2838180-renting-multiple-phone-numbers-in-reply-step-by-step-guide" rel="nofollow noopener noreferrer" target="_blank">Rented phone number</a> – rent a Reply phone number for making and receiving calls where required.
- <a href="https://support.reply.io/en/articles/978074-can-i-use-my-real-phone-number-for-calls" rel="nofollow noopener noreferrer" target="_blank">Custom Caller ID</a> – configure the caller ID displayed to recipients.
- <a href="https://support.reply.io/en/articles/3161622-transfer-inbound-calls" rel="nofollow noopener noreferrer" target="_blank">Inbound Call Transfer</a> – configure how incoming calls can be transferred.

A rented phone number and sufficient wallet balance may be required before a user can place calls.

Call recording is configured at the team level by the Team Owner only. The Team Owner controls whether recording is enabled, who can start recording, and who can listen to recordings. Team members cannot change these team-level recording rules. Learn more about call recording in <a href="https://support.reply.io/en/articles/3057561-call-recording" rel="nofollow noopener noreferrer" target="_blank">this article</a>.

You can disable Cloud Calls at either level:

For a member: Turning off Enable calls removes Cloud Calls access for that individual member.

For the workspace: Turning off Enable team calls makes Cloud Calls unavailable for the entire workspace, regardless of individual member settings.

- For a member: Turning off Enable calls removes Cloud Calls access for that individual member.
- For the workspace: Turning off Enable team calls makes Cloud Calls unavailable for the entire workspace, regardless of individual member settings.

Cloud Calls access may be billed per enabled member or seat. For current pricing and billing details, refer to the <a href="https://support.reply.io/en/articles/2731154-pricing-for-cloud-calls-sms" rel="nofollow noopener noreferrer" target="_blank">Cloud Calls pricing</a> information.

Learn how to enable Cloud Calls for your workspace and manage which team members can use them.

Cloud Calls self-service

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Cloud Calls self-service

Step 1: Enable Cloud Calls for the workspace

Step 2: Enable Cloud Calls for individual members

Step 3: Configure Cloud Calls

Call recording

Turn off Cloud Calls

Billing and pricing