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Pricing for Cloud Calls & SMS
Pricing for Cloud Calls & SMS
Reply Team avatar
Written by Reply Team
Updated over a week ago

In Reply, we provide direct pricing for calls and SMS without extra charges based on Twilio prices.

Pricing for Cloud Calls

Pricing for Cloud Calls consists of three parts, billed separately:

  1. Cloud Calls Feature Access: Priced at $29 per user. The fee can be billed monthly or annually, aligning with your chosen Reply subscription plan.

  2. Number Rental: This cost fluctuates depending on the country. For numbers in the US and Canada, it's set at $1 per month. The charges are directly withdrawn from your Reply wallet.

  3. Call Charges: Costs vary depending on the country associated with the rented phone number. For the US and Canada, the rate for making calls is $0.0165 per minute (excluding call recording). This fee splits into $0.0140 for the voice per minute and a $0.0025 connection charge. In the Calls History under the Plans & Billing tab, this will reflect as $0.0165 per minute. Even if your contact doesn't answer the call, the $0.0025 connection fee still applies. All expenses are taken directly from your Reply wallet.

Pricing for Call Recording

The cost associated with call recording is twofold:

  • Recording: For the US and Canada, the rate is $0.0025 per minute.

  • Storage: A minimal charge of $0.00050 per minute is applied for storing recordings.

If you require a detailed pricing breakdown for a specific country or need assistance with managing your stored call recordings, don't hesitate to reach out to our Support Team.

Pricing for SMS

Reply uses a standard rate of $0.0079 per SMS (based on average US carrier rates for A2P messaging) and an average SMS length of 160 characters.

Sending SMS incurs a $10 monthly charge with an additional one-time fee of $20 from your Reply wallet.


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