Reply uses direct Twilio pricing for calls and SMS, with no extra charges.
Pricing for Cloud Calls
Cloud Calls pricing includes three separate charges:
Cloud Calls feature access. This costs $29 per user per month. The fee is billed monthly or annually, based on your Reply subscription plan.
Number rental. The cost depends on the country of the phone number. For the US and Canada, the price is $1.15 per month per number. This charge is taken directly from your Reply wallet. Please note that you need to have a minimum of $10 in your Reply wallet to be able to make calls.
Call charges
Call rates depend on the country of the rented number.
For the US and Canada:
Calls cost $0.0165 per minute (excluding call recording)
This includes $0.0140 per minute for voice and a $0.0025 connection charge
In the Calls History on the Plans & Billing page, this appears as $0.0165 per minute.
š” Important:
The $0.0025 connection charge applies even if the contact does not answer the call. All call-related charges are deducted directly from your Reply wallet.
Pricing for call recording
Call recording includes two separate charges:
Recording
For the US and Canada, recording costs $0.0025 per minute.Storage
Storing recordings costs $0.00050 per minute.
If you need a detailed pricing breakdown for a specific country or help managing stored recordings, please contact our Support team.
Pricing for SMS
Reply uses a standard rate of $0.0079 per SMS, based on average US carrier rates for A2P messaging. An average SMS length is 160 characters.
Sending SMS also incurs:
A $10 monthly charge
A one-time fee of $20, taken from your Reply wallet.
If you'd like to enable Cloud Calls, please request it in your account and contact our Support team for assistance.