In Reply, we provide direct pricing for calls and SMS without extra charges based on Twilio prices.
Pricing for Cloud Calls
Pricing for Cloud Calls consists of three parts, billed separately:
Cloud Calls Feature Access: Priced at $29 per user. The fee can be billed monthly or annually, aligning with your chosen Reply subscription plan.
Number Rental: This cost fluctuates depending on the country. For numbers in the US and Canada, it's set at $1 per month. The charges are directly withdrawn from your Reply wallet.
Call Charges: Costs vary depending on the country associated with the rented phone number. For the US and Canada, the rate for making calls is $0.0165 per minute (excluding call recording). This fee splits into $0.0140 for the voice per minute and a $0.0025 connection charge. In the Calls History under the Plans & Billing tab, this will reflect as $0.0165 per minute. Even if your contact doesn't answer the call, the $0.0025 connection fee still applies. All expenses are taken directly from your Reply wallet.
Pricing for Call Recording
The cost associated with call recording is twofold:
Recording: For the US and Canada, the rate is $0.0025 per minute.
Storage: A minimal charge of $0.00050 per minute is applied for storing recordings.
If you require a detailed pricing breakdown for a specific country or need assistance with managing your stored call recordings, don't hesitate to reach out to our Support Team.
Pricing for SMS
Reply uses a standard rate of $0.0079 per SMS (based on average US carrier rates for A2P messaging) and an average SMS length of 160 characters.
Sending SMS incurs a $10 monthly charge with an additional one-time fee of $20 from your Reply wallet.