Cloud Calls allows you to make calls from Reply. To use the feature, you first need to enable it and rent a phone number.
To activate the Cloud Calls feature in your account, follow these steps:
Open the Settings menu and navigate to the Calls section.
Click Request calls.
If you are using Reply for teams:
Go to the Calls section in Settings.
Find Enable team calls and turn it on.
Review the information about SMS integration with Reply.
Click Confirm.
After you request Cloud Calls, our Support team will help enable the feature for your account. They will also guide you through renting a phone number, which is required to use Cloud Calls.
To disable Cloud Calls, switch off the toggle. Disabling Cloud Calls removes all rented phone numbers and saved call recordings from the team account. If you use an Agency account with multiple Clients sharing the same Twilio account, disabling Cloud Calls will affect all of them.
