For now, Reply only lets you call the prospects using the rented phone number. However, we have the Custom Caller ID feature that can mask the rented number and show yours instead. This article will help you with the steps.
To enable Custom Caller ID, you first need to turn Cloud Calls on. Here's what you need to dođ
Go to the Calls tab of your Settings;
Request calls:
Enable Cloud Calls with our Support team at [email protected];
Go to the Account tab;
Enter your phone number:
Once you enable calls with our Support team, you can move to the Custom Caller ID. Here are the steps you need:
Return to the Settings;
Go to the Calls tab;
Enable Custom Caller ID toggle:
Fill in the number field and done!
Reply will provide a verification code or instructions to confirm the phone number. Complete the verification before using the number as your Custom Caller ID.
Once verification is complete, your custom number will be displayed to recipients instead of your rented Reply number when you make calls.
đĄCustom Caller ID is only available for US and Canadian phone numbers.
If you have any questions, feel free to message our Support team in chat or email them at [email protected].