The Call Recording feature in Reply allows you to seamlessly record conversations with your contacts and conveniently access these recordings directly from the Contact Sidebar.
Steps to Enable Call Recording
Log into your Reply account as a Team Owner.
Click on your profile name at the upper right corner and select Settings from the drop-down menu.
On the Settings page, navigate to the Calls tab and find the Calls section.
Switch the Call recording toggle to activate call recordings.
Ensure Compliance:
Enable the Consent recording option to automatically adjust to your contact's local laws, ensuring your recordings meet legal consent requirements. Read more about this feature below.
Control Access:
From the Who can listen to call recordings drop-down list, choose who can access the recordings:
Team owner: Restricts playback access to the team owner.
Everyone: Allows any team member to listen to the recordings.
Recording Permissions:
Determine who can activate call recording through the Who can turn on call recording drop-down list:
Always record: Automatically record all calls without manual activation.
Everyone: Allows all team members to enable recording.
Click Save settings to apply your changes.
Quick Note: The Everyone or Always record options define whether Call Recording is enabled forcibly for all team members or at the discretion.
For more information about pricing for Call Recording, refer to the following article.
What is Consent Recording?
Consent recording is a critical practice for ensuring conversations are recorded legally, recognizing the privacy expectations of all participants. This approach categorizes consent into two main types: one-party and two-party consents, reflecting different legal requirements across jurisdictions.
Consent Types and Requirements in the US:
One-Party Consent: In this scenario, recording a conversation is possible when at least one participant agrees to the recording. This rule is followed in thirty-eight states and the District of Columbia, with New York, Texas, and Ohio. See the full list of states for reference.
Two-Party (All-Party) Consent: This rule requires that all participants in a conversation must be aware of and agree to the recording. Around twelve states, including California, Florida, and Pennsylvania, enforce this regulation. See the full list of states for reference.
Consent Recording in Reply
Reply offers a consent recording feature that allows you to seamlessly comply with legal requirements and focus more on your conversations. Once the "Consent recording" checkbox is enabled, Reply automatically identifies the location of the person you're calling, determines the applicable consent laws, and adjusts the recording settings to comply with those laws for you.
If your contacts are in one-party consent states, recording conversations is legal. Reply will automatically record the entire call, including both the Reply user and the person they are contacting (the other party).
If contacts are among two-party consent states, only the Reply user's side of the conversation will be recorded.
Important:
The "Consent recording" setting is applicable at the team level, affecting all users within a team, and is controlled via a toggle for call recording.
When consent recording is OFF, calls are recorded by default, regardless of the state's consent laws, which may risk non-compliance.
How to Listen to Call Recordings
To listen to a call recording with a particular contact, open the contact sidebar and expand the activity.
