Reply allows you to rent up to 10 phone numbers from different areas, enhancing your local presence and tailoring your communication strategies to regional preferences. This can improve the effectiveness of your phone outreach.
Engaging with leads on a personal and local level can increase response rates, provide a competitive advantage, and open opportunities for revenue growth. Whether expanding into new regions or strengthening your position in existing markets, these rented phone numbers are an invaluable component of your communication strategy.
Setting Up Your Numbers:
You can designate one of your rented numbers as the default number, which you can change at any time. The other numbers will serve as secondary options.
How Calls Are Managed
When you initiate a call, Reply automatically checks your contact’s area code. If it matches one of your rented numbers, the call will use that number, reducing costs and increasing the likelihood of a response due to the familiar local number.
If there's no match, the call uses your default rented number.
If a contact returns your call or calls a colleague's number used initially, the callback is directed to you, as the system matches the user ID with the original call.
Expanding Your Number Options:
If you need more than the default limit of 10 rented numbers, contact our Support Center for assistance in increasing this limit. For further information or help with phone number rental in Reply, our Support Team is ready to assist you.
How to Rent and Manage Phone Numbers
Make sure you have enabled the Cloud Calls feature.
Open the Settings page and navigate to the Calls tab.
Click 'Add Phone,' and select the phone number from the list
In the Country drop-down, select the desired country and click Search. The system will list available numbers. For the US and Canada, you can enter a three-digit area code to find a region-specific number. Choose a phone number and click Select.
That's it! Now you can begin using Cloud Calls. All added rented numbers can be used by your entire team.
Managing Rented Numbers:
All the added numbers will be listed in Settings → Calls.
You can replace a rented phone number with a new one at any time.
Use the checkmark icon to make a rented phone number a default one.
To remove a rented phone number, set a new default number first, as it is not possible to delete the current default number. Once a new default is established, locate the number you wish to delete and click on the corresponding delete icon.
Importantly, all activity history associated with the old number will be preserved in the Activity tab of the contact profiles you have interacted with.
Quick Note: You must have at least $10 in your Reply wallet to rent a number and make a call. Prices for renting a phone number may vary from country to country. For more information, see the Pricing for Cloud Calls article.