Step 1. Connect your email.

This is a mandatory step that you cannot skip. Reply will use your email account to send emails to your contacts. Connecting your Gmail account is the easiest way to start. All you need is to select the account you want to connect from the list of your Gmail accounts and the system does the rest.

We have a detailed guide on how to connect other types of email accounts. Follow this link to see it.

Step 2. Load contacts, perform email validation.

After you have connected your email account, you must add people you want to send emails. There are several ways to add contacts to Reply:

  • From CSV file

If you already have a CSV file with the list of your contacts, you can upload it to Reply. To do this, open the People page of the Reply interface, click the Add icon and select Import from CSV. For more information about importing contacts from the CSV file, see the following article.

  • Manually

You can create contacts manually. This way is good when you want to add a few contacts to the system. To do this, open the People page of the Reply interface, click the Add icon and select Create manually.

Step 3. Create and set up a sequence.

After you have added contacts, you can create your first sequence. To do this, open the Sequences page of the Reply interface and click the Add icon. All you need is:

  • Add email body. Follow this section to learn more about using templates and variables.
  • Add schedule. Follow this article to learn more about schedules.
  • Add people. Follow this section to learn more about working with contacts.
  • Launch.

Step 4. Set up integration with the CRM system.

If you have an account in a CRM system, you can set up integration between Reply and your CRM account. Reply offers both native integrations and via Zapier. To see the complete list of integrations, see the following page.

To see the existing integrations guides, see the Integrations section of Reply support.

Step 5. Communications and contact follow-ups in Reply

Clicking on any contact opens the Contact Sidebar. It contains the complete history of interaction with the contact and lets you perform various actions:

  • Send a direct email to the contact.
  • Call the contact. For more information, see the Calls section of Reply support.
  • View received replies.
  • Add notes.
  • Change contact status.
  • Change contact details.
  • Push the contact to another sequence.

Step 6. Browse analytics.

Check the performance of your sequences by using the Reports page of the Reply interface. This page lets you see the statistics by any team member of your team, by any sequence or date range. Alternatively, you can access the analytics from the sequence page. For more information about using the analytics, see the Analytics section.

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