Getting Started

Here you can find the help articles on your basic Reply needs to easily set up and get your first campaign running.

26 articles in this collection
Written by Reply Team

Setting up an Outlook/Exchange account

Written by Reply Team
Updated over a week ago

Setting up your Gmail account

Written by Reply Team
Updated over a week ago

[UPDATE] Sending from generic email domains (@gmail.com, @yahoo.com etc)

Written by Reply Team
Updated over a week ago

Reply + Different ESPs

Quick and easy guide on how to connect your Reply account to third-party ESP like Sendgrid, Mailgun etc.

Written by Reply Team
Updated over a week ago

Connecting Email Alias

If you want run your Reply sequence through email aliases, here's your step-by-step guide on how to setup your account for this.

Written by Reply Team
Updated over a week ago

Reply's Commitment to GDPR

Read this article if you want to learn more about GDPR and EU-US Privacy shield compliance in Reply.io & how you can manage your data.

Written by Reply Team
Updated over a week ago

Security and Privacy Compliance

Find out how Reply is working with sensitive data and how it is being compliant to modern data requirements & regulations.

Written by Reply Team
Updated over a week ago

How do I log in Reply?

The one and only special link to log in directly from any browser and start working on your sequences right away.

Written by Reply Team
Updated over a week ago

Articles

Essential Steps to Begin Working with Reply

These are the most essential steps you need to perform to be able to use Reply and get the most of it for your email outreach sequences.

Written by Reply Team
Updated over a week ago

Step #1: Connecting an Email Account

Learn how to connect single and multiple email accounts to Reply in correspondence with your email service provider and additional data.

Written by Reply Team
Updated over a week ago

Step #2: Importing Contacts

This article describes how to import contacts to a Reply sequence or account in general.

Written by Reply Team
Updated over a week ago

Step #3: Setting up Sequence

This article shows how to set up a sequence in Reply from scratch: configure your sequence steps, assign contacts, select schedules etc.

Written by Reply Team
Updated over a week ago

General Settings

Configure those General Settings in your Reply profile to access your account data, billing options, email accounts, scheduling, API & more.

Written by Reply Team
Updated over a week ago

Delivery Windows (Schedules)

Schedule specific week days and time frames to let Reply know when to send your emails within your sequence to always reach out on time.

Written by Reply Team
Updated over a week ago

Reply Plugin for Gmail

Did you know we have a plugin specifically developed for Gmail? Use it to create and manage sequences right from your Google Mail account.

Written by Reply Team
Updated over a week ago

FAQ

How can I add a signature?

Learn how to add, edit and manage your email signature right inside your Reply account. Add credibility and social proof to the senders.

Written by Reply Team
Updated over a week ago

List of Email Service Domain Exceptions

What is the list of ESP exceptions? If you can't sign up for Reply with your current email address, you'd probably find your ESP brand here.

Written by Reply Team
Updated over a week ago

Existing Limits in Reply

What are the limits that exist in Reply in regards to unique contacts, API requests, import, daily emails per account, sequence or contact?

Written by Reply Team
Updated over a week ago

How Do I Setup My Opt Out Text/Link (Unsubscribe option)?

Configuring an opt out links is extremely essential for your email account health and domain reputation since it can be a legal requirement.

Written by Reply Team
Updated over a week ago

How can I avoid having my email listed as SPAM?

There is a number of best practices that will help you prevent your emails from falling into spam folders and save your domain reputation.

Written by Reply Team
Updated over a week ago

Why There Is No Hyperlink in My Opt Out Text?

Struggling to find a hyperlink in your Opt Out line designed specifically for your Reply automated email sequences? Here's how to paste it.

Written by Reply Team
Updated over a week ago

Where Can I Find Reply's Service Up/Downtime Stats?

Sometimes you just need to know what's happening inside of Reply.io application. Luckily, there's a quick and easy way to find this out.

Written by Reply Team
Updated over a week ago

If Reply doesn't connect to Gmail

Sometimes you cannot connect your Google Mail account to Reply.io. Here's what you can do to addresss this issue with one of two options.

Written by Reply Team
Updated over a week ago

How Do I Connect an Additional Email Account?

Need more email account for Reply automated sequences? That's definitely not an issue. Follow these steps to connect extra email accounts.

Written by Reply Team
Updated over a week ago

How do I re-connect my Gmail account via Single Click when it's been disconnected?

Got your Google Mail account disconnected from Reply.io? Don't worry, here's how you can quickly reconnect it & proceed with your sequences.

Written by Reply Team
Updated over a week ago

I Started a Sequence, but My Trial has Expired. How Do I Control Sending Emails Now?

Sometimes you start a sequence and your trial period expires when it's still running. Here are two possible options to address those cases.

Written by Reply Team
Updated over a week ago