Getting Started

Here you can find help articles on your basic Reply needs to easily set up and run your first campaign

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32 articles in this collection
Written by Reply Team
Articles

Essential steps to begin working with Reply

These are the most essential steps you need to perform to be able to use Reply and get the most of it for your email outreach
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Written by Reply Team
Updated over a week ago

Step #1: Connecting an email account

Learn how to connect single and multiple email accounts to Reply in accordance with your email service provider
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Written by Reply Team
Updated over a week ago

Step #2: Importing contacts

This article describes how to import contacts to a Reply sequence or account in general
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Written by Reply Team
Updated over a week ago

Step #3: Setting up a sequence

This article shows how to set up a sequence in Reply from scratch: configure your sequence steps, assign contacts, select schedules, etc.
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Written by Reply Team
Updated over a week ago

General settings

Configure the general settings to access your account data, billing options, email accounts, scheduling, API & more
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Written by Reply Team
Updated over a week ago

Delivery windows (schedules)

Schedule specific weekdays and time frames to let Reply know when to send your sequence emails to always reach out on time
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Written by Reply Team
Updated this week

Reply and different ESPs

Quick and easy guide on how to connect your Reply account to third-party ESP like Sendgrid, Mailgun etc.
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Written by Reply Team
Updated over a week ago

Setting up your Gmail account

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Written by Reply Team
Updated over a week ago

Setting up an Office 365/Outlook/Exchange account

In this article, you will learn how to properly set up an Office 365/Outlook/Exchange account
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Written by Reply Team
Updated over a week ago

Connecting an Office 365 email account

Learn how to connect Office 365 email accounts in Reply using Single Click
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Written by Reply Team
Updated over a week ago

Connecting email alias

If you want to run your Reply sequence through email aliases, here's your step-by-step guide on how to set up your account
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Written by Reply Team
Updated over a week ago

Managing throttling limits in Reply

Learn how to set up limits on the email volume per minute to avoid exceeding the acceptable threshold of your email service provider
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Written by Reply Team
Updated over a week ago

Reply plugin for Gmail

Did you know we have a plugin specifically developed for Gmail? Use it to create and manage sequences right from your Google Mail account
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Written by Reply Team
Updated over a week ago

Security and privacy compliance

Find out how Reply works with sensitive data and how it is compliant with modern data requirements & regulations
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Written by Reply Team
Updated over a week ago

Reply's Commitment to GDPR

Read this article to learn more about GDPR and EU-US Privacy Shield compliance within Reply.io & how you can manage your data
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Written by Reply Team
Updated over a week ago

Update to sending emails from generic domains (@gmail.com, @yahoo.com, etc)

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Written by Reply Team
Updated over a week ago

Existing limits in Reply

What are the limits that exist in Reply in regards to unique contacts, API requests, import, daily emails per account, sequence or contact?
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Written by Reply Team
Updated over a week ago
FAQ

How to remove/replace a single email account on the list?

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Written by Reply Team
Updated over a week ago

How to sign up to Reply with Google?

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Written by Reply Team
Updated over a week ago

How do I log in Reply?

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Written by Reply Team
Updated over a week ago

How to use Gmail API to send emails instead of SMTP?

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Written by Reply Team
Updated over a week ago

How can I add a signature?

Learn how to add, edit and manage your email signature right inside your Reply account. Add credibility and social proof to the senders.
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Written by Reply Team
Updated over a week ago

Which email service domains cannot be used?

If you can't sign up for Reply with your current email address, you'd probably find your ESP on the following list of email service domains
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Written by Reply Team
Updated over a week ago

What is the best browser to work with Reply?

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Written by Reply Team
Updated over a week ago

How do I set up my opt-out text/link (unsubscribe option)?

Configuring opt-out links is critical to the health of your email account and domain reputation since it can be a legal requirement
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Written by Reply Team
Updated over a week ago

How can I avoid having my email listed as SPAM?

There is a number of best practices that will help you prevent your emails from falling into spam folders and save your domain reputation
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Written by Reply Team
Updated over a week ago

Why there is no hyperlink in my opt-out text?

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Written by Reply Team
Updated over a week ago

Where can I find Reply's service up/downtime stats?

Sometimes you just need to know what's happening inside of Reply.io application. Luckily, there's a quick and easy way to find this out.
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Written by Reply Team
Updated over a week ago

What should I do if Reply doesn't connect to Gmail?

Sometimes you cannot connect your Google Mail account to Reply.io. Here's what you can do to address this issue with one of two options
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Written by Reply Team
Updated over a week ago

How do I re-connect my Gmail account via Single Click when it's been disconnected?

Got your Google Mail account disconnected from Reply.io? Don't worry, here's how you can quickly reconnect it & proceed with your sequences
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Written by Reply Team
Updated over a week ago

How do I connect an additional email account?

Follow the steps below to connect extra email accounts for your Reply automated sequences
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Written by Reply Team
Updated yesterday

I started a sequence, but my trial has expired. How do I control sending emails now?

Sometimes you start a sequence and your trial period expires when it's still running. Here are two possible options to address the cases.
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Written by Reply Team
Updated over a week ago