Reply’s People page has smart filters that help you easily organize and manage contacts by different criteria, including call resolution. To filter contacts by call resolution, follow these steps:
Open the People page and click Create new filter.
Enter a Filter name (optional). Giving it a name isn’t required, but if you save the filter, it will be easier to find and reuse later.
In the Property field, choose Call resolution.
Choose a condition from the options below for your search.
Is – shows only contacts with a specific call resolution.
Is not – excludes contacts with a specific call resolution.
Is set – shows all contacts that have any call resolution recorded.
Is not set – shows contacts that don’t have a call resolution.
Select the call resolution for filtering from the list. For example, Positive call resolution.
Click on the Apply button to view instant results. Alternatively, you can click Save to both see the results and save this filter for future use.
In addition to default call resolutions like Positive, To Call, Negative, and Busy, Reply lets you create custom call resolutions to match your workflow. These custom resolutions appear in your filters, allowing you to easily filter contacts based on them. Learn how to create and manage custom call resolutions in this article.