When you create a smart filter on the People page, you can filter out prospects based on different call resolution outcomes. To do this:

  1. Open the People page of your Reply account.
  2. Click ADD FILTER.
  3. In the Filter name field, enter the name for your filter (optionally).
  4. In the Property field, select Call resolution.
  5. Select one of the conditions:
  • Equals
  • Does not equal
  • Is set
  • Is not set

For the conditions Equals and Does not equal, the drop-down menu appears with several options to choose from - Positive, To Call, and Negative.

6. To see the filtering results, click Apply (the button saves your filter as temporary) or Save (the button saves your filter as permanent).

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