The Inbound missed calls metric helps you identify incoming calls that were not answered on your rented Reply numbers. An Inbound missed call is an incoming call to a Reply-rented number with the call type Inbound and disposition No Answer. This helps you find missed inbound calls and review the related call records.
How to find inbound missed calls
Open Reports in Reply.
Go to the Calls section.
Use the Call type filter and select Inbound.
Filter the calls by No Answer disposition.
Use the available date range and member filters to narrow down the results.
Call dispositions
When reviewing inbound calls, you may see the following dispositions:
No Answer: An incoming call to the Reply number was not answered. This is counted as an inbound missed call.
Answered / Busy: These dispositions may occur when Inbound Call Transfer is enabled and the call is forwarded to the connected real phone number.
Failed: The call could not be completed because of a technical or connection issue.
đĄThe Inbound missed calls metric does not count every inbound call or every failed or busy call. Only calls with the Inbound call type and No Answer disposition are counted.
đĄResolutions are labels used to categorize and follow up on calls. They do not determine whether an inbound call is counted as missed. Your account may also have custom call resolutions in addition to the default ones.
Inbound call transfer
Without inbound call transfer, incoming calls usually appear as No Answer because Reply does not provide a live operator.
When inbound call transfer is enabled, Reply forwards calls from the rented number to the connected real phone number. The call may then be recorded as Answered or Busy depending on what happens with the forwarded call. Learn how to enable call transfer in this article.