All Collections
Why can I not add a team member?
Why can I not add a team member?

Learn why you face errors and cannot invite a member to join the team

Reply Team avatar
Written by Reply Team
Updated over a week ago

Sometimes when you try to add a team member, you see the User with this email already exists error. It means the email address you enter is already linked to some account in Reply.

๐Ÿ’กย Important: it is not possible to add existing users to the team. Whenever someone joins the team, they start their account from scratch.

If you want this person to join, please message our Support team. They will delete an existing account, so the teammate can join. The account data is removed during the deletion, we recommend exporting everything first.

Once the invitation is sent, ensure the teammate follows the link. Otherwise, the system will create a separate trial account that needs to be deleted.

Did this answer your question?