The organization owner is the main role within a Reply organization and has full control over the account. This role is automatically assigned to the person who creates a Reply account with the organization feature enabled. The organization owner manages the structure of the organization, all teams (workspaces), and user roles.
As the organization owner, you can create client groups (workspaces), assign roles, configure permissions, and oversee the entire organization.
Accessing the Organization page
To manage your organization and view all client groups and user roles:
Click your profile name in the bottom-left corner.
Select Organization from the dropdown.
Open the Users tab, where the Organization Owner role is marked with a unique icon for easy identification.
Organization owner vs. Other roles
Organization owner: Has the highest level of administrative control over the entire organization, including all teams, users, and permissions.
Organization roles: Assigned to specific teams or client groups, managing only those areas and tasks.
Capabilities of the organization owner
The organization owner can:
Invite new users and monitor activity in the Users tab.
Manage all workspaces (teams), roles, and permissions.
Access all information and perform any action in the system.
š”Important notes:
The organization owner is automatically part of all teams and workspaces.
Each organization can have only one organization owner. This role cannot be transferred or removed.
The organization owner role is permanent. The only way to remove it is by deleting the organization along with all teams and members.