Reply lets you easily track where your contacts are in a sequence. You can see which step each contact is currently on, how many contacts are in each step, and which steps have been completed, so you can monitor progress and spot any issues at a glance.
View an individual contact's current step
Go to the People tab of your sequence.
Find the contact.
Look at the Current step column to see the step your contact is waiting for.
Hover over the step to see more details, including when the step delay ends.
See how many contacts are in each step
Go to the Steps tab of your sequence.
The number next to each step shows how many contacts are currently waiting for that step. Click the number to see which contacts are in it.
If a red badge appears, it shows the number of contacts with missing data. You can click the badge to view those contacts, or use the Skip button next to them to move them automatically to the next step.
You can also filter contacts by current step in the People tab: select Lead's progress and choose a step to see who is currently in it.
See how many contacts completed a step
Go to the People tab of your sequence.
Select History.
Click on a specific step to see how many contacts have completed it.
Using all these views together helps you track individual progress and get a full picture of how contacts are moving through your sequence.