Reply connects to your email account using IMAP (for receiving emails) and SMTP (for sending emails). The email address configured in the IMAP settings is the one Reply monitors for contact replies.
Replies are usually detected and synced to Reply within 20 minutes. To make sure they're detected correctly:
Keep replies in your Inbox for at least 20 minutes.
Don't move emails to another folder.
Reply detects forwarded emails only if they were forwarded from within the original email thread (not created as a new email). The forwarded message should include the prospect's email address.
Make sure your sending mailbox is connected properly (has a green dot next to it).
Make sure the contact has the Active or Active + Contacted status. Contacts with the Finished status won't have new replies detected.
đĄ Important: If Reply detects a response to a direct email (rather than a sequence email), the contact will receive the Replied status, but not the Finished status. The Finished status is assigned only when a contact replies to a sequence email. If the reply is to a direct email, the contact will continue through the sequence as scheduled.