📌 Knowledge Base is a component of Reply AI Chat that enables you to create AI chatbots that reflect your brand identity, effectively communicate with leads and website visitors, and align with your business goals. Learn more about Reply AI Chat.
Knowledge Base feature empowers you to enhance your AI chatbot's capabilities by creating a tailored repository of information relevant to your organization. This includes uploading respective documents, adding links, and incorporating FAQs. Your AI chatbot is then trained using this integrated information about your products or services, enabling it to deliver more accurate and insightful responses.
How to Create a Knowledge Base
To add a new knowledge base, follow these steps:
Navigate to the "Knowledge Bases" page from the left-side menu. Here, you can add and manage all knowledge bases within your Reply AI Chat account. The knowledge bases can then be connected to chatbots.
Click "Create knowledge base".
3. Name Your Knowledge Base: Enter the name of your company or the specific focus area for which the knowledge base is being created, then click "Create".
4. Adding Materials. Your knowledge base can include materials, such as files, links, and FAQs. To upload the materials, navigate to the respective tab in the interface and follow the instructions.
Upload file
Drag and drop PDF or DOC files into the upload area to provide comprehensive information. File Requirements: Maximum size limit of 100MB.
Once the documents are uploaded, you can view and delete the files on the right side if needed. You can also use Search on top to find the needed documents faster.
Add a link
To enhance your chatbot's intelligence, add relevant URLs with brief descriptions:
Navigate to the 'Add a link' tab.
Provide the URL and a brief description of the content.
Click 'Add link to knowledge base'.
You can add multiple links and manage them on the right side. Edit or delete them as necessary.
FAQs
Enhance your chatbot's ability to provide quick, informative responses by organizing frequently asked questions and their answers:
Navigate to the FAQs tab and enter your question and answer. Keep answers within 255 characters.
Click "Add FAQ to knowledge base."
Manage added FAQs on the right side—edit or delete as needed.
Quick Note: You can also click on the Connect knowledge base to chatbots button in the upper right corner and instantly connect the knowledge base to the desired chatbot.
Connect Knowledge Base to Chatbots
📌 The knowledge base can be connected during the AI chatbot setup process.
In addition, once you've filled your knowledge base with the necessary information, you can link it to your chosen chatbot. For this, navigate to the Connections tab and click "Connect knowledge base to chatbots". Select the chatbot(s) and confirm your action.
To disconnect a knowledge base from a chatbot, click "Disconnect".