When you are working on a team and multiple team members are linked to the Reply account (Team Edition mode is turned on), team variables can help you add the contact information of different senders into sequences so that you can collaboratively outreach people.
Team variables contain information on contacts owners as well as any other members of the Reply account such as name, phone number, email, etc. This information can serve as the main source for your contacts to get in touch with you or your team.
Team variables can be inserted into all kinds of steps of a sequence that contain text: emails, SMSs, WhatsApp messages, LinkedIn messages, and connections. You can use them both when editing an existing sequence and when creating a new one.
Here is the possible case: the initial sender of a sequence has gone on vacation, so you need to pull the contact details of another team member to make sure your audience will reach the right person and get instant feedback.
To add team variables, follow these steps:
Click on the Sequences button in the header menu.
Click on the New sequence button and select any of the available options: From template, or From scratch.
Alternatively, you can open and edit the existing sequence.
Open the particular step of the sequence you want to edit.
Click on the Variable icon in the upper left corner → navigate to the Team tab in the wizard.
5. Go through the drop-down list with the team variables and just click on the ones you want to insert into the text. You can add multiple team variables.
6. Click "Save."
The full flow of adding team variables to the sequence's step is shown in the video:
The available types of team variables include:
Contact Owner: the owner of contacts that are included in the edited sequence.
Reply Account: the user account with which you logged in during your current session.
Email Account: the email address from which the email has been sent.
The detailed descriptions of all team variables:
Team Variable | Description | Example |
{{ContactOwner.FirstName}} | First name of user who owns a contact. | Hi, my name is {{ContactOwner.FirstName}} → Hi, my name is Mark. |
{{ContactOwner.LastName}} | Contact owner's last name. | You can call me {{ContactOwner.LastName}}. → You can call me Johnson. |
{{ContactOwner.FullName}} | Contact owner's first and last names. | {{ContactOwner.FullName}} at your service.→ Mark Johnson at your service. |
{{Contact.Owner.Company}} | The company associated with user who owns a contact. | I am the owner of the company {{Contact.Owner.Company}}. → I am the owner of the company Q1. |
{{ContactOwner.Phone}} | Phone number of user who owns a contact. | My personal phone number {{ContactOwner.Phone}}. → My personal phone number +22233222. |
{{ContactOwner.Email}} | Contact owner's default email address. | My contact email is {{ContactOwner.Email}}. → My contact email is mark.johnson@reply.io |
{{ContactOwner.Title}} | Contact owner's title. | Hi, I'm Mark, {{ContactOwner.Title}}. → Hi, I'm Mark, Director of IR. |
{{ReplyAccount.FirstName}} | First name of Reply user account. | Hi, my name is {{ReplyAccount.FirstName}} → Hi, my name is Jane. |
{{ReplyAccount.LastName}} | Last name of Reply user account. | My last name is {{ReplyAccount.LastName}}. → My last name is Jackson. |
{{ReplyAccount.FullName}} | Combination of First and Last names of Reply user account. | Hi, I’m {{ReplyAccount.FullName}}, representative of Q1(Canada). → Hi, I’m Jane Jackson, representative of Q1(Canada). |
{{ReplyAccount.Company}} | Company associated with a user who owns Reply account | I am the representative of {{ReplyAccount.Company}}. → I am the representative of Q1 (Canada). |
{{ReplyAccount.Phone}} | Phone number of a user who owns Reply account. | My contact number {{ReplyAccount.Phone}}. → My contact number +33322333. |
{{ReplyAccount.Email}} | Email that Reply account owner uses to log in. | Send your suggestions to this email {{ReplyAccount.Email}}. → Send your suggestions to this email jane.jackson@testmail.com |
{{ReplyAccount.Title}} | Title of user who owns Reply account. | Hi, I'm Jane, {{ContactOwner.Title}}. → Hi, I'm Jane, Director of IR. |
{{EmailAccount.SenderName}} | Name specified in sending email account. | {{EmailAccount.SenderName}} at your service.→ Brad Steviens at your service. |
{{EmailAccount.Email}} | Sending email account used by user to send emails. | My contact email is {{EmailAccount.Email}}. → My contact email is brad.steviens@reply.io |
Please note. If you previously used other variables in your sequences, such as Owner and Sender (which are outdated now), the sequence will still be running. Hovewer, old variables will expire approximately 6 weeks after the release of updated team variables, so please edit your sequences and update them with relevant variables.