Schedules let you control when your sequence messages are sent. You can choose specific weekdays and time ranges to match your contacts' time zones and the best time to reach them.
Manage schedules
You can create and manage all schedules in Settings → Schedules. If you're using Team Edition, you can also view and manage schedules created by your teammates. Use the All Owners dropdown to see other members.
Create a schedule
If you need to create a new schedule, follow these steps:
Click the New schedule button.
Enter a name for the schedule.
Select the sending timezone.
Select the days when messages should go out.
Set the sending time range by dragging the time block or using the + icon.
Click Save.
💡 We recommend setting a delivery window of at least 2.5-4 hours to allow enough time for emails to be sent.
If you want your follow-up messages to use a different schedule:
Turn on the Separate schedule for follow-ups toggle.
Select the days when follow-ups should be sent and set the sending hours.
Click Save.
💡 Note: Reply uses UTC time and does not account for Daylight Saving Time. If needed, you can use an external time zone converter to set your sending hours correctly.
Use contact-specific time zone
You can adjust your sending times to match the local time of your prospects. To do this, turn on the Use contact's specific time-zone if set toggle under Advanced settings. The contact's time zone can be determined automatically during import if:
The Country column is filled.
Either the State column is filled or you have the City column.
Skip public holidays
You can also choose not to send messages on public holidays. Turn on the Skip public holidays toggle and select the country whose holidays you want to follow.
Alternatively, you can click on Create custom calendar and mark the specific days you want to skip.
Default schedule
If you have multiple schedules, you can set one as the default. This schedule will automatically apply to new sequences. To do this, hover over the schedule and click Make default.
Delete a schedule
If you no longer need a schedule, you can remove it by clicking the bin icon. Keep in mind that if any campaigns are still using this schedule, you'll need to change them first. Once the schedule is no longer in use, the bin icon will become active.
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