Every sequence can be set up to send emails according to a specific delivery window. The schedule can be assigned on the sequence Steps tab: 

Note
If you select the None schedule, then the system can start processing at any random time 24/7:

We recommend to set at least a 2.5 - 4-hour window based on how the sequence works.

Managing delivery schedules

You can create and manage delivery schedules under the Schedules tab of the Settings page.

To create a new schedule:

  1. Click the Create new schedule button.
  2. Enter the schedule name in the Name field.
  3. Set the time zone your schedule will use unless it uses the contact's time zone.
  4. Check the check boxes for the days when you want Reply to send emails.
  5. Select time range for each day.
  6. Click Save.

Important Note
Time zones in Reply do not consider Daylight saving times and act only based on the UTC time zone. Here is one of the tools that you can use to define a correct time zone for your outreach.

You can also set a separate schedule for follow-up emails. To do this, click on the corresponding slider:

Under Advanced settings you can make the system use contact's specific time zone (if it is set in the contact's profile) and exclude US public holidays. This article can explain how to define the contact's time zone during csv import.

Setting a default schedule

If you use multiple schedules, you can set one as the default schedule. This schedule will be assigned to new sequences automatically. To do this click the Make default icon in the list of schedules.

 

Removing a schedule

If you have some schedules that you won't use any more, you can remove those in Settings - Schedules by clicking on a Trash icon. If you still have any sequences running with this schedule you'll have to change the schedule for the sequence first and the Trash icon will become active in Settings - Schedules:

 

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