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Setting up an Outlook/Exchange email account
Setting up an Outlook/Exchange email account

Learn how to connect Outlook/Office 365 email accounts in Reply using single-click

Reply Team avatar
Written by Reply Team
Updated today

Outlook and Exchange single-click options often get confused, so here is how to differentiate them:

  • Outlook is recommended for Outlook/Office 365 email accounts with enabled IMAP. If you cannot access the IMAP settings, please ask your administrator to enable it. This variant will not work if your IMAP is disabled.

  • Exchange is recommended for your EWS on Microsoft server mailboxes. API is used for receiving emails instead of the IMAP.

Once you are certain which option to use, follow these steps:

  1. Go to the Email Accounts tab of your Settings.

  2. Click the New email account button.

  3. In the pop-up window select a suitable provider and click Continue.

  4. Sign in to your mailbox.

A sign of a successful email account connection is a green dot next to your email. If the dot is red or if you are unsure which provider to choose, feel free to message our Support team.

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