From now on, Reply allows users to add a manual email step to sequences to achieve an even greater level of outreach personalization. Unlike automatic emails, which Reply sends automatically based on predefined triggers, you can edit and send your email later as part of a task created by the Reply Chrome Extension. First, you need to add a manual email step to your sequence in the main Reply application.
You can also create Manual email tasks directly in the Chrome Extension.
Complete manual email task in Reply Chrome Extension
To complete the manual email task in the Reply Chrome Extension:
Open the Reply Chrome Extension by clicking on the extension's icon in the top-right corner of your browser.
Once the extension is open, navigate to its Tasks page → Manual email tab. You can also click the Launch all tasks button, and the extension starts opening tasks one by one.
Select the task to edit the email template that you created earlier in the sequence step:
In the email editor, you can add CC and BCC recipients as well as change the subject line. You can also insert templates, links, pictures, and emoticons into the text.
4. Click the "Send and Complete" button to finish the task. Please note that you can also use other available options in the dropdown, such as Complete, Snooze, and Delete:
After you send the email, you will see a banner indicating that the email was successfully sent to your contact, and the next task from the task flow will open.
Important: To prevent our users from accidentally reaching the wrong people, Reply does not allow sending manual emails to blacklisted or opted-out contacts.
If you see an error message because one of the contacts associated with your task is blacklisted, you can unblacklist the contact and send the manual email again.
The system does not generate manual email tasks for opted-out contacts. You can remove the Opted Out and Finished statuses so that the task is visible and can be completed in the Chrome extension.
Check your manual email tasks
You can check and view all of your tasks, along with manual email types, on the Tasks page. Additionally, you can mark tasks as completed by selecting them and clicking on the "Complete" button.
Important: If you are using the "Complete" button on the Task page, please keep in mind that in this case the emails or tasks won't be sent or done. However, tasks will be marked as completed, and contacts are going to be moved to the next step. Manual tasks and emails can only be completed and sent using the Chrome extension.
Currently, you can process manual email tasks ONLY from the Reply Chrome Extension. Our team is working hard so that you can execute such tasks from the main Reply application as well.