Reply allows users to create and edit custom contact fields. Currently, the system supports two types of fields - text and number. You can add up to 50 custom fields to your account. These fields are shared with all team members.
Important: The Number field supports only numerical values.
Adding custom fields
To add a custom field:
- Open the Emails tab of the Settings page and scroll down to the Custom fields section.
- Expand the Custom fields section and click Add custom variable.
- In the Field label field, enter the name of the custom field.
- In the Field type drop-down list, select the field type - text or number.
- Click Save.
Note: you can also access the Custom fields section from the People page - COLUMNS drop-down list:
Editing custom fields
To edit your custom fields:
- Open the Emails tab of the Settings page and scroll down to the Custom fields section.
- Expand the Custom fields section to see the list of your custom fields.
- Hover over the custom field you want to edit and click the Edit custom field button.
- Change the Field label field to the desired one and click Save.
Note: you can only edit the Field label field for now. It's not possible to delete it.