Reply allows you to blacklist unwanted contacts and organizations to prevent contacting them. Even if you move a blacklisted contact to a sequence, they will not receive your emails.
Blacklisting a contact
If you want to blacklist a particular person instead of adding the whole domain to the blacklist, follow these steps👇
Select the contact on the People tab;
Click on More to expand the drop-down menu;
Choose Blacklist:
In the popup window, click Blacklist 1 contact:
Blacklisted contacts are marked with a black dot, so they are easy to spot!
Blacklisting contacts by domain
To blacklist all contacts within a particular domain (for example, domain.com), check the steps below:
Select any contact that belongs to the domain;
Click More to expand the drop-down menu;
Choose Blacklist:
In the popup window, click Blacklist domain:
Once it is done, you can find the blacklisted domain with the number of contacts in your Settings.
💡Important note: Removing the domain from the blacklist also removes the associated contacts emails.
Blacklisting a domain
There is also an option to blacklist domains using CSV upload and entering the domain details manually. Here is how you can do it:
Move to the Blacklist section of your Settings;
Click the Add Domains button;
Pick the needed options:
Then you may either upload a CSV with the domains and enter each manually. It is up to you!