To customize an email for an individual prospect, please go to the Sequences page -> select the Preview tab -> select the intended prospect -> and customize any step you want to change. This won't affect the primary sequence template.

Please note:

  • In the case of variables, you cannot alter them on this page because Reply populates variables with information taken directly from the contact, any attempted changes will revert.
  • If you want to customize A/B test emails, you can only change one email variation.
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