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How to use the Prospect Finished Trigger
How to use the Prospect Finished Trigger

One of the most frequently asked questions we get is how to use the "Prospect Finished" trigger for your workflows. Here's how to do it.

Reply Team avatar
Written by Reply Team
Updated over a week ago

The Prospect Finished Zapier trigger lets you send the following information about the finished contact from Reply to your CRM:

  • Name

  • Person ID

  • Email

  • Phone

  • Organization

  • Reason for finish - Bounced, Replied, Finished after X days, Manual.

  • Finished step - Current step number in the sequence for the prospect that was finished.

  • Number of steps - Number of all steps in the sequence at a time when the trigger was launched.

Suggested field mapping

  • First Name, Last Name (R) - Name (P)

  • Email (R) - Email (P) 

  • Phone (R) - Phone (P) 

  • Company (R) - Organization (P) 

  • Finished step (R) - Finished step (Pipedrive custom field) 

  • Reason for finish (R) - Reason for finish (Pipedrive custom field) 

Use Case, Pipedrive

This use case describes how to use the Prospect Finished trigger with Pipedrive.

Add custom fields to your Pipedrive contacts

  1. In your Pipedrive account, navigate to Settings - Customize fields.

  2. Select People and click Add a field.

  3. Select the Text field.

  4. Enter the name of the custom field, for example Reason for finish.

    5.  Open the Contacts tab and add the created fields.

Create the Zap

  1. Log into your Zapier account and click MAKE A ZAP!.

  2. Select Reply as a trigger app.

  3. Select Prospect Finished as a trigger.

    4.  Connect your Reply account.
    5. Select Pipedrive as an action app.
    6. Select the Create or Update a Person action.
    7. Connect your Pipedrive account.
    8. Map the Reply fields to your custom Pipedrive fields, including your custom Reason for finish and Finished Step fields. 

    9. Click Finish

See the result

Now you can see the Name, Email, Phone, Reason for finish and Finished step for your prospects when they get the Finished status in Reply sequences.

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