Complete these 3 steps to enable Okta Single Sign-On in your product:

Step 1: Make sure that you have all the Prerequisites outlined in this article. Then, follow the Procedure provided below and obtain 3 parameters:

  • your Okta organization Client ID

  • Client Secret

  • OpenID Provider Metadata URL-value

Step 2: Forward these three parameters together with your organization Team Owner's Reply account email to support@reply.io or via our live chat widget.
We will handle your request and notify you once the integration is configured.

Step 3: When a member of your team logs into Okta and selects Reply, you will be automatically redirected to your Reply account. If you don't have a Reply account, a new user will be automatically created for you and added to the account associated with the email address with the same domain as yours.

Important: When Okta SSO is set for a team, it becomes the only way to log into Reply.

Prerequisites:

1. You have installed the Reply application in your Okta organization. If not, click the Add Application button in your Okta Admin account.

Find the Reply.io app.

Then click the Add button.

2. Your Okta organization members’ email addresses match their Reply accounts.

Supported Features:

  • Okta-initiated Single Sign-On (IdP SSO)

  • Automatically creates a new user in Reply by clicking the Reply application in Okta Integrations Network (OIN)

Procedure:

After installing the application, your Okta organization Admin will need to obtain some information and forward it to Reply.

If you already have a Team in Reply:

  1. On the Okta Admin page, click the Reply application and then navigate to the Sign-On tab.

  2. Copy the values of «Client ID» and «Client secret» (click the eye button to toggle the visibility).

  3. Click the «OpenID Provider Metadata» link. In the JSON document shown, look for a key titled «issuer» and copy the URL - value.

  4. Your organization Team Owner's Reply account email.

    Forward all the information summarized above (Client ID, Client secret, OpenID Issuer URL, and Team Owner account email) to support@reply.io or via our live chat widget. We will handle your request and notify you once the integration is configured.


If you don’t already have a Team in Reply:

  1. On step 4, go to the Reply register page and create a new user that will be your Team Owner in Reply.

  2. Enable Team Edition (Open the Permissions tab of the Team page and click Enable management)

On the next step, set the default permissions for your team: select

Public or Private and click Next.

3. Collect your Okta organization Client ID, Client Secret, and OpenID Provider Metadata URL-value and forward it to support@reply.io or via our live chat widget.

Note: We'll notify you via email once all is set.

Troubleshooting

You cannot add a teammate using Okta SSO if a user is already a member of any other existing team in Reply.

Please contact our Customer Support team if you face any issues.

If you need the information on how to integrate existing Active Directory using Okta AD Agent click here

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