The Logs tab in a sequence contains technical information about events that take place in the sequence. If an error occurs, the logs can help you understand and resolve the issue.
To access them, open your sequence and click the Logs tab.
[Beta] Sequence logs are grouped into four categories: Errors & Issues, Sending Activity, Settings & Changes, and Autopilot (for AI SDR sequences) to make it easier to find relevant events and troubleshoot issues.
You can also filter events by category, date, or email account.
Repeated events are grouped into a single entry, so you can see how many times an event occurred and the date range in which it happened.
For critical errors that require action, you can use available quick-fix options, such as reconnecting an email account.
Checks before a sequence starts
Before a sequence starts, Reply checks the following:
The email account is linked to the sequence.
The email account is set up correctly.
All prospects are active in the sequence.
The LinkedIn account is linked to the sequence.
The selected schedule is valid.
The follow-up schedule is valid.
If a check fails, the sequence may not start, and an error is recorded in the logs.
Events recorded in sequence logs
Reply creates logs for different events that take place in a sequence. The following sections describe common log events and what they mean.
General sequence logs
Log name | Description |
Sequence started (manual/auto) | The sequence was launched manually or automatically. Wait ~30 minutes before checking results. |
Sequence paused | The sequence has been paused. You can resume it when ready. |
No prospects in sequence | There are no prospects added. Add contacts to continue. |
Email account logs
Log name | Description |
Email account block | Sending paused because your email provider blocked the account. Sequence resumes automatically in 24 hours. Check this article and the Email account page to resume sending. |
Email account error | An error occurred with the email account. |
Email account detection failed | Planning paused; detection from the email account failed or the account is inactive. It will resume automatically once detection succeeds. |
Email account disconnected | Connection failed. Check/edit server settings, SSL, and ports in Email account settings. |
Processing error: Max emails per account | Daily sending limit reached for the account. |
Processing error: Max unique contacts per month | Monthly limit of unique contacts reached. |
No email account connected | The sequence has no email account. Connect one to send emails. |
LinkedIn logs
Log name | Description |
LinkedIn limit reached | Daily connection or message limit reached on LinkedIn. |
InMail step error | Issue executing InMail step; contact support |
Like recent posts error | Like recent posts error |
Follow profile error | Contact has disabled following their profile due to privacy settings |
Connect step already sent | Connection request already sent and pending |
Connect step with note error | Contact cannot receive connection request messages due to privacy settings |
Connect step error | Contact cannot receive connection requests at this time due to privacy settings |
Endorse skills step error | Contact has no skills to endorse |
Revoked connection request error | Invitation not sent; can resend 3 weeks after withdrawing |