If you want the system to correctly determine the prospects' time zone during CSV import, make sure the following criteria are met:

The Country column:

  • Cannot be blank;

  • The country name should be written in full (i.e. France) or as an abbreviation (i.e. FR).

The State column:

  • Can be blank only if the City column has a value;

  • The state name should be written in full (i.e. California) or as an abbreviation (i.e. CA).

The City column:

  • Can be blank only if the State column has a value;

  • The city name should be written in full (i.e. New York).

If the system cannot determine the time zone, it applies the user's time zone to the prospect.

Important: all names must comply with ISO 3166, the international standard for country codes and codes for their subdivisions. This means that all names must be standardized and cannot be arbitrary.

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