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Explore everything related to plans and billing, easily navigate billing settings, and find answers to FAQs.
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Overview of the Plans & Billing page

Plans & Billing page allows you to check and control payment-related activities as well as make changes to your billing plans in Reply. Using the page, you can easily upgrade, downgrade, or modify subscription plans to align with your needs and preferences. In addition, you can add funds, track your payment history, review invoices, and stay updated on your financial interactions with the platform. Outline: 1. Plans & Billing page: Quick Overview 2. Subscription - Change plan button - Billing Overview - Team shared add-ons - User shared add-ons 3. Wallet 4. Calls: Payment history Plans & Billing page: Quick Overview To access the Plans & Billing page, follow these steps: 1. Click on your account name in the bottom-left corner of the platform. Account menu opened from the avatar in the bottom-left corner, with Plans & billing highlighted 2. From the dropdown menu, select "Plans & Billing." Alternatively, you can access the page through the Settings menu. Once you're on the Plans & Billing page, you'll find three blocks: - Subscription: This block provides information about your current subscription plan, including details such as the plan type, duration, and any associated benefits or limitations. Additionally, you can manage your billing plans. - Wallet: This block allows you to view your current balance and add funds to your account. - Calls: Payment history: This block displays your payment history for calls made through the platform. You can review the details of each transaction, including the date, amount, and type of the transaction. Let's take a look at each block in more detail. Subscription Subscription section provides you with comprehensive details about your current billing plan. Here, you can easily access information about your next billing day and review any add-ons you have purchased. This section also allows you to explore all available billing plans, providing the flexibility to upgrade or downgrade to a different plan whenever you need to. This enables full control over your subscription and the ability to customize it according to your requirements. Change plan button The name of your current billing plan will be mentioned at the top, near the Change plan button. By clicking on the "Change plan" button, you will be directed to the billing wizard, which provides an overview of all the available plans. Within the billing wizard, you have the flexibility to downgrade or upgrade to any plan that suits your needs. The available plans may include options such as Email Volume, Multichannel, or AI SDR. Billing Overview The next component on the Plans & Billing page is the billing overview table, which provides a convenient summary of important details such as: - Billing Period: This indicates whether your billing cycle is monthly or annual, depending on the chosen plan. - Next Billing Date: This specifies the date when you need to renew your subscription, marking the end of your current billing cycle. - Next Invoice Total: Here, you can easily see the total amount required to renew your subscription for the upcoming cycle. If you are currently in the Trial period, the billing overview will display relevant details regarding the expiration date of the trial, allowing you to keep track of the trial period's duration. Team shared add-ons Team shared add-ons section provides an overview of the various features available for your team: seats for users, mailboxes, cloud calls, LinkedIn accounts, website visitors, real-time data contacts, as well as credits for email validation and Reply credits. These add-ons are shared among all team members, meaning that the total number of seats or limits per add-on is calculated collectively for the entire team. For instance, let's say your subscription includes five mailboxes, and one team member has already utilized one of them. In this case, four mailboxes will remain available for your team to utilize. Please note. If you are using Reply for organizations, add-ons will be calculated for the entire organization (which may possibly encompass multiple teams). Consequently, the team-shared add-ons section will display the number of shared add-ons in your organization. To adjust the number of add-ons, whether increasing or decreasing, you can visit the billing wizard in the Subscription section. For more detailed information, read the detailed article on the system of seats. In this section, you can increase Email validation and Reply credits by clicking on the + button. When you click on the button, the billing wizard will show the available packages for email validation or Reply credits. Select the one you'd like to purchase from the drop-down list, then click "Calculate the price" to update the billing information. User shared add-ons User shared add-ons section is dedicated to individual user-specific limits, including the number of unique contacts a user can reach out to per month and the API limits available for their usage. The calculation of these add-ons is done separately for each user. To view the specific number of used and available limits for a particular team member, you can select their name from the drop-down list located at the top of the section. This provides you with a clear overview of the limits usage for each individual within your team. Furthermore, by clicking on the "Payment method & invoices" button, you can access detailed information about your payments and conveniently download your invoices. This ensures easy access to your billing history and allows you to keep track of your financial transactions accurately. If you have any questions or need assistance, don't hesitate to reach out to our support center. Simply click on the "Contact us" button, and our support team will be ready to address any inquiries or concerns you may have. Wallet Wallet section allows you to check the current sum as well as add funds to your account to pay for Direct Calls, SMS, and phone number validation. Wallet section with Automatically re-fill turned on, the re-fill amount and balance threshold, and the Save settings button To add funds to your account and make payments for Direct Calls, SMS, and phone number validation, follow these steps: 1. Click on "Add funds". 2. A pop-up will appear where you can enter the desired amount of money. Click "Confirm" to proceed. 3. You will be redirected to the payment details page. Provide your account information, billing information, and payment method details. 4. Click on "Subscribe" to complete the transaction. Additionally, you have the option to set up automatic wallet refills. This ensures that funds are automatically added when the balance reaches a certain threshold and gets lower by a certain amount of money. To enable this feature, follow these steps: 1. Toggle the "Automatically re-fill" slider. 2. Select the desired amount of money that will be added automatically as well as the balance at which the funds should be refilled. 3. Click "Save settings" to save your preferences. Calls: Payment history This section displays all transactions made by all team members. Here you can track the activities related to adding funds as well as all types of transactions related to direct calls. Total spent is shown at the top and represents the amount spent on all transactions by all accessible users. The value will change dynamically once you change the filters. The list of transactions will be shown in the table with such details as: date, user, amount (spent with “-” sign or added with “+” sign), balance (after the transaction), contact (the phone number with whom the direct call was initiated), type of transaction. Calls: Payment history showing Total spent and every Wallet transaction for All time, with user, amount, balance, contact and type When you click on the name of a team member, you will be redirected to the Calls dashboard where you can check all the details regarding activities made by a team member with calls. The types of transactions include: - Add funds - CallerID verification - Calls - Calls record storage - Inbound Call - Phone number - monthly rental - Phone number validation - Refill - Rent phone number - SMS sending Use filters to filter the list of transactions (the total amount spent and the data in the table will change accordingly). Payment history filters highlighted: type, owner, workspace and time period, set to Last Week You can filter the list of transactions by - Type of transaction; - Team members: you can filter by all users to whom you have access, or you can choose one or a few specific team members; - Time: select the default time intervals: last week, last month, last year, all time, or select a custom timeframe and choose the start and end dates. Click Export CSV to download all the payment histories in the CSV file on your local device. An exported file will consist of the header with field names in each column as they are named in a table. In this way, you can get the list of calls and then use it to calculate metrics in spreadsheets.

Last updated on Oct 22, 2026

Seat system in Reply

Reply.io uses a seat-based system to manage access for your team and connected features like mailboxes, LinkedIn accounts, and Cloud Calls. This setup helps you organize your outreach across users and tools, and gives you full control over how your plan is used. You can add or remove seats at any time to give your team access to what they need, while managing your billing with flexibility. 1. What is a seat? 2. How many seats are included in your plan? 3. Mailbox seats 4. LinkedIn Automation seats 5. Cloud Calls seats 6. Team Member seats 7. How to change the number of seats in your plan? What is a seat? A seat represents access to a specific resource in your Reply account. There are a few types of seats: - Team member – A user who can log into their Reply.io account. - Mailbox – An email account connected to send messages. - LinkedIn automation – A connected LinkedIn account used for outreach. - Cloud calls – A seat that allows you to rent a phone number and make calls in your sequences. Each type of seat allows you to connect one account or feature at a time. You can disconnect and reconnect accounts without affecting billing, as long as you stay within your seat limit. How many seats are included in your plan? The number of seats you get depends on your billing plan. Here's an overview of common subscription plans: | Plan | Team Members | Mailbox Seats | LinkedIn Automation Seats | Mailtoaster Warm-up Seats | | --- | --- | --- | --- | --- | | Trial* | 1 | 2 per user | – | – | | Email Volume | 1 (under 10,000 active contacts); Unlimited (10,000+) | Depends on the number of active contacts included in the plan. See Fair usage policy | – | Depends on the number of active contacts included in the plan. See Fair usage policy | | Multichannel | 1 | 5 per user (monthly); 10 per user (annual) | 1 per user | 5 per user (monthly); 10 per user (annual) | | AI SDR Starter | Unlimited | Unlimited | 2 per team (1,000 active contacts); 5 per team (2,000 contacts); 7 per team (3,000 contacts) | Unlimited | | AI SDR Growth | Unlimited | Unlimited | 10 per team (5,000 contacts); 25 per team (10,000 contacts) | Unlimited | *Trial: Seats included during the trial are similar to those in the Multichannel plan. Mailbox seats A mailbox seat is used to send emails through Reply, including launching sequences with manual and automatic email steps. - The connected email account will be used as the sending email address. - Multiple team members can share the same mailbox seat. - You can connect, remove, or replace email accounts at any time. You can view your connected email accounts on the Settings → Email Accounts page. At the top of the page, you'll see how many mailbox seats you have and how many are currently in use. Email Accounts page with the line 75 out of 100 prepaid email accounts are available for your team highlighted To connect a new email account, go to Settings → Email Accounts and click New email account in the top right corner. To remove an account, click the three dots next to it and choose Remove. ⚠️ Important: Removing an email account, LinkedIn profile, disabling Cloud calls, or deleting a team member does not automatically reduce the number of seats in your plan. To fully remove a seat from your billing: 1. First, disconnect any accounts you no longer need (mailboxes, LinkedIn profiles, etc.) or remove teammates. 2. Then, go to Settings → Plans & Billing to reduce the number of seats. LinkedIn Automation seats A LinkedIn automation seat lets you connect a LinkedIn account to Reply to run automated LinkedIn steps in your sequences. You can view and manage your connected LinkedIn accounts under Settings → LinkedIn Accounts. To connect a new account, click New LinkedIn account and follow the steps to add your LinkedIn account. To remove a LinkedIn automation seat, first disconnect any LinkedIn account you no longer need under Settings → LinkedIn Accounts. Then go to the Plans & Billing page to reduce the number of seats. LinkedIn Accounts page with the line 1 out of 3 prepaid LinkedIn accounts are available to add for your team highlighted Cloud Calls seats You can manage access to Cloud Calls for your team members in Settings → Calls. Settings, Calls, Team section where Cloud calls are switched on or off for each team member Team Member seats A team member is someone who can log into their Reply account with their own email address. Each billing plan includes a set number of team member seats, and when you add or remove team members, your included features (like mailbox or LinkedIn seats) adjust automatically. You don't need to assign every seat to every team member. For example, multiple users can share access to the same connected mailbox or LinkedIn account. Team Members page with the line 1 out of 3 prepaid team member seats are available for your team highlighted You can add or remove team members and update your billing anytime in the Plans & Billing section. To remove a team member from your Reply account, follow these steps: 1. Delete a team member on the Team Management → Members page. 2. Adjust the number of team members and add-ons on the Plans & Billing page. If you increase the number of included team members, you automatically receive the number of included mailbox seats according to your billing plan. If you decrease the number of included team members, their email account and LinkedIn seats will be removed as well. Example: On the Multichannel monthly plan, you get 5 mailbox seats per team member. If you have 3 team members, that's 15 mailbox seats in total. If you reduce the number of team members to 2, your plan now includes 10 mailbox seats. If you still have 15 mailboxes connected, the extra 5 will become paid add-ons. How to change the number of seats in your plan? You can update the number of team members or add-ons (like mailboxes and LinkedIn automation) in just a few steps: 1. Go to Settings → Plans & Billing. 2. Click Manage current subscription. 3. Adjust the following values: - Members – changing this will also update the number of included mailboxes, LinkedIn seats, and warm-up seats based on your plan. - Additional email accounts – to add or reduce mailbox seats. - LinkedIn Automation – to set how many LinkedIn accounts you want to connect. - Cloud Calls, dialer & SMS – to set how many users you want to enable calls/SMS for. 4. Click Calculate the price to update the price. 5. Click Pay to confirm the updated price and save your changes.

Last updated on Oct 22, 2026

Reply referral program

The referral program lets you invite others to Reply using a personal referral link. When someone signs up through your link, you receive data credits. When they make a purchase, you earn promotional credits toward your future Reply purchases. The person you invited also receives a discount on their first purchase. How to use the referral program 1. Go to the Refer & Earn page in your Reply account. 2. To invite someone by email, enter their email address in the Invite friends via email field and send the invitation. 3. To share your link manually, copy it from the Copy and share link section. 4. You can also share directly via Twitter/X, LinkedIn, Facebook, or Email using the buttons on the page. The invited person signs up using your link, receives 30% off their first purchase, and you receive data credits when they register. Once they make a purchase, promotional credits are added to your Reply account after the validation period. Tracking your progress You can see a summary of your referral activity in the Your achievements section at the bottom of the page. It shows: - Referrals - number of people who signed up using your link - Customers - number of referred users who made a purchase - Data credits - data credits earned through referrals - Total earnings - total promotional credits earned Limitations and important notes 💡The referral program is available to eligible Reply users only. If you do not see the Refer & Earn page, it may not be enabled for your plan. Reward amounts and discounts are determined by the active referral campaign and may change over time. Always refer to the Refer & Earn page for the current promotion. 💡Data credits are added when a referred user registers. Promotional credits are applied after the 30-day validation period following the referred user's purchase. Referrals that are cancelled or become invalid during the validation period are not eligible for rewards. 💡In-app email invitations can only be sent to people who are not already Reply users. You cannot invite someone using an email address from your own domain. For full program details, visit this page.

Last updated on Oct 22, 2026