Reply provides a couple of key settings to help you manage outreach to contacts within the same organization and control how contact data is handled during enrichment.
To access these settings, navigate to Settings > Contact handling tab.
The options are disabled by default. You can enable them if you are the Team Owner.
Pause contact in all sequences on reply
This setting allows your team to use shared contacts across different sequences simultaneously. If a contact replies in any sequence, they will be paused in all other sequences.
You can choose how the system handles notifications for these replies:
Pause automatically – the contact is paused in all sequences immediately without any notifications.
Ask by Email – the Team Owner receives an email notification before the contact is paused in other sequences.
💡Note that this feature applies only to contacts with paid (business) domains. Free or generic domains (such as gmail.com, yahoo.com, etc.) are excluded.
Pause all contacts from the same organization on reply
When this option is enabled, you can include multiple contacts from the same company in your sequences. If any one of those contacts replies, all other contacts from the same organization will be automatically paused. This option also includes the Pause contact in all sequences on reply feature.
You can also select how the system handles notifications for these replies:
Pause automatically – the contacts are paused immediately without any notifications.
Ask by Email – the Team Owner receives an email notification before the contacts are paused.
Reply uses the Company and Domain fields to identify that prospects belong to one organization. If the Company field is blank, Reply uses the Domain field.
Enrichment settings
These settings define how contact data is updated when new information is found:
Keep existing data
Preserves the current contact information and skips any conflicting new data.Override with new data
Replaces existing fields with newly discovered information to keep records fully up to date.
Check this article to learn more about contact enrichment.