Agentic chat is an AI assistant built into Reply that helps you complete common tasks and find information across your account. Simply send a message describing what you want to do, and Agentic chat will perform the action or provide the information you need.

It helps you work with sequences, contacts, Inbox activity, analytics, tasks, and settings. It can also search the internet and use the information it finds to answer questions.

💡 Important: Some actions cannot be completed in Agentic chat (for example, billing changes or account ownership updates). In these cases, Agentic chat will explain why and show where you can complete the action in Reply. If available, it will also include a direct link.

To use Agentic chat:

Click Agentic chat in the left menu panel.
Send your request in the chat.
Confirm the action if prompted.

💡You can send up to 100 messages per day in Agentic chat.

What Agentic chat can do

Agentic chat supports a wide range of actions across your account.

Area	Supported actions
Sequences	Search/list sequences Start or pause sequences View sequence steps and their content View sequence statistics Compare sequence performance Assign email and LinkedIn accounts to sequences Add contacts to a sequence Change a contact's status in a sequence Assign a schedule to a sequence Troubleshoot common sequence errors Update general sequence settings Update call step settings Update task step settings View the sequence's daily email counter, including emails sent today and the daily limit Remove a contact's email account assignment within a sequence and reassign contacts to a different mailbox Diagnose why a sequence isn't sending
Contacts	Search contacts by email or LinkedIn URL Filter/list contacts by list, sequence, or search term Create and update contacts Change owner View contact activity Blacklist contacts Mark contacts as replied Search contact lists View & manage contact custom fields View contact stages Get & update contact handling rules Get & update the contact enrichment mode Update contact stages, including renaming, recoloring, and changing descriptions Bulk mark contacts as replied or clear the replied flag Assign a contact's email account within a sequence (repoint to a different mailbox)
Blacklist	View blacklisted domains Add domains to the blacklist Remove domains from the blacklist
Inbox	View Inbox threads and replies Reply to threads Update Inbox categories View inbox notification settings Update inbox notification settings
Email accounts	List all your connected email accounts & their status Update sender name Update safety limits (daily limit, delays, ramp-up) Update an email signature Update opt-out settings Add or remove tags on mailboxes Delete an email account View & update workspace email and deliverability settings (BCC, forwarding, open tracking, auto-validation, OOO reply handling) View full email account details, including connection information, limits, ramp-up, signature, opt-out settings, tags, and sent-today counters View sending domains and their setup/DNS status in a domain-grouped view View and manage email warm-up, including checking status, enrolling, and removing accounts Regenerate an opt-out message suggestion List sequences assigned to a specific mailbox View email notification settings, including report frequency, error reports, token-expiry alerts, and contact limit warnings Update email notification settings View email validation settings, including credits and auto-validation status
LinkedIn accounts	List all connected LinkedIn accounts & their status Enable or disable a LinkedIn account Update daily safety limits for LinkedIn actions Update auto-revoke settings for pending connection requests Link or unlink a voice profile Remove a LinkedIn account View full LinkedIn account details (limits, usage, voice profile) List available voice profiles Unlink a LinkedIn account from a specific sequence
Billing	View your workspace plan, subscription status, and feature capacity/usage
Accounts	Get an account stages list Get & update account enrichment settings
Schedules	List schedules View schedule details Create a new schedule Update an existing schedule Set a schedule as the default one Delete a schedule
Tasks	List tasks Create tasks Complete tasks
Calls	View workspace call settings, including team calls, call recording, and recording consent Update workspace call settings List team members with Cloud Calls access Enable or disable Cloud Calls access for individual team members
Integrations	List CRM and system integrations and view their connection status, including Salesforce, HubSpot, Pipedrive, and others View integration sync configuration and field mappings Update integration field mappings Connect an integration and get the authorization link Disconnect an integration
MCP Connectors	List available MCP connectors (Atlassian, monday.com, etc.) Connect an MCP connector Disconnect an MCP connector Run an MCP action Sync MCP records
Triggers	List automation triggers View trigger details Create triggers Update triggers Enable or disable triggers Delete triggers
Meetings	View Google Calendar and Calendly connection settings Get your public booking link Disconnect a meeting calendar account
Call resolutions	List call resolution labels Create, rename, or delete custom call resolutions
Team	Search team members
Beta features	View beta features available to the workspace Opt the workspace in or out of beta features
Account settings	View and update your own account settings, including name, company, title, phone number, and timezone
AI SDR Offers	List offers View offers Create and update offers Generate an offer from a website Attach an offer to a sequence
AI SDR Playbooks	List playbooks View playbooks Create and update playbooks Duplicate playbooks Attach a playbook to a sequence
AI SDR Knowledge base	List knowledge bases View knowledge bases Create and update knowledge bases Add/Remove a URL source Attach a knowledge base to a sequence
AI SDR Reply handlers	List reply handlers View reply handlers Create and update reply handlers Delete reply handlers
AI SDR Re-engagement cards	List re-engagement cards View re-engagement cards Create and update re-engagement cards Delete re-engagement cards
AI SDR Pending approvals	List pending approval drafts Approve drafts Regenerate drafts (with optional feedback) Reject drafts Set sending mode (Approval or Automatic)

Here are a few examples of requests you can send:

Pause the Cold Outreach Q2 sequence
Show open rates for the last 7 days
Approve all pending approvals in the SaaS founders sequence

Agentic chat settings

You can adjust Agentic chat settings to match your preferences.

To access them, click the ⚙️ icon in Agentic chat.

You can configure:

Chat position – choose whether the chat opens on the left or in the center
Allow destructive actions – when disabled, Agentic chat will ask for confirmation before actions such as pausing sequences, deleting records, or making bulk updates
Sound notifications – play a sound when an action is completed

Connect Slack

You can connect Slack to send requests to the Reply AI Slack bot directly from your Slack workspace.

To connect Slack:

Go to Agentic Chat → Settings.
Click Go to Integrations.
Find Slack and click Connect.
Allow the required permissions.

Once connected, you can start sending requests to the Reply AI Slack bot directly from Slack.

Connect Agentic chat to MCP tools [Beta]

Agentic chat can connect to other tools that support MCP and use the actions they make available.

This feature is currently available in beta. To use it, enable beta in your account settings.

Once connected, you can use Agentic chat to perform actions between Reply and the connected service, for example, sync contacts, accounts, sequences, and lists.

Please note that Agentic chat can only use the tools and actions provided by the connected service. For example, if an MCP integration doesn't support syncing emails, Agentic chat can't perform that action.

You can connect MCP tools from the available list in Agentic chat:

Go to Agentic Chat → Settings.
Click Manage under MCP servers.
Click Connect next to the tool you want to connect.
Complete the authorization.

💡 MCP connections can perform one-time actions. They don't create a recurring or automatic sync between Reply and the connected tool.